Program Operations Specialist

1 week ago

San Francisco, California, United States Probably Genetic Full time

About Probably Genetic:

Probably Genetic is changing the lives of patients living with severe, complex diseases.

Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients.

Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients.

In doing so, we help patients access diagnoses, clinical trials, and treatments as early as possible. We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves. We do well by doing right by patients.


Our annually recurring revenue is growing >6x year over year, we're profitable, and our roadmap is packed with innovations in bioinformatics, machine learning, and drug development.

We are building an all-star team to help us bring our vision to life, and we want you to be a part of it.


Probably Genetic has raised multiple rounds of funding from Silicon Valley's best investors, including Threshold, Khosla, and Y Combinator, giving us the ability to pay competitive salaries, offer great benefits, and provide meaningful equity.

We're dedicated to ensuring your journey with us is unforgettable, with incredible team retreats to places like Barbados, the Alps, Mexico, Costa Rica, and Portugal, just to name a few.


About the role:


We are looking for a Program Operations Specialist who will oversee every aspect of our patient identification programs in order to meet and exceed the expectations of our biopharma customers.


What you will do:


In this role, you will have the unique opportunity to shape and own the delivery of programs that harness world class technology to change patient lives.

Your mission will be to oversee the setup and execution of patient identification programs that meet and exceed the expectations of our biopharma customers.

You will source and manage vendor relationships, own all program operations, and produce impactful analysis for our customers. This will involve partnering across the entire company to drive program outcomes within growth, product, and engineering.

This is a pivotal, cross-functional role that directly contributes to our overall mission of diagnosing 200 million patients living with rare, genetic and complex diseases.


You will manage the delivery of our patient identification programs so we hit all targets and miss no deadlines

This will involve:
- _ Scoping and defining all program timelines, technical requirements, operational goals, and customer deliverables based on customer contracts._
- _ Managing detailed project plans, timelines, and budgets for all programs_
- _ Owning execution and KPI monitoring for all programs_
- _ Collaborating with internal teams such as engineering, growth, patient support and customer success to ensure we hit all program targets on time_
- _ Facilitating communication and cooperation among team members to ensure program milestones are achieved_
- _ Driving the standardization and automation of program processes as appropriate_
- _ Ensuring that all programs adhere to regulatory and ethical standards._

You will source, contract and manage our network of patient testing vendors

This will involve:
- _ Scoping all genetic and biochemical testing vendors required for successful delivery of our patient identification programs._
- _ Sourcing the best available vendors, facilitating and maintaining vendor relationships, negotiating contracts and creating vendor quality control measures_
- _ Implementing and monitoring robust tracking and alerting processes for all program vendor KPIs_
- _ Monitoring and assessing data quality and internal KPIs to ensure vendor performance meets contracted requirements_

You will produce impactful, beautifully presented analyses of program results for our biopharma customers

This will involve:
- _ Understanding customer needs and ensuring program metrics and outputs align with their goals_
- _ Sourcing and analyzing program result data to deliver detailed, impactful analysis and content for customer updates, presentations, and program reports_

Who you are

What will help you succeed in this role:

  • Strong experience in program management within the healthcare, biotech, or pharmaceutical industries, with a track record of efficiency and success
  • Prior experience scoping, contracting and managing relationships and agreements with vendors in the clinical testing industry
  • Proficiency in project management software and CRM tools (Asana, Hubspot preferred)
  • Ability to manage multiple programs simultaneously in a fastpaced environment.
  • Proven ability to source, analyze and present scientific and operational data
  • Excellent communication, presentation, and interpersonal skills.

Some things that are not required, but you will learn on the job:

  • Experience working with biopharma customers or in rare genetic

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