Front Office Supervisor

2 weeks ago

Addison, Texas, United States Highgate Hotels Full time
Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.

gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hyatt House Addison

4900 Edwin Lewis DrAddison, TX 75001

Overview


The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
* experienced in F&B but not required

  • Food handlers and TABC preferred but not required

  • Front Desk Supervisor

    2 weeks ago

    Addison, Texas, United States Aimbridge Hospitality Full time

    Location: Front Desk Supervisor Summary: The Front Desk Supervisor plays a key role in ensuring exceptional guest service, maximizing room revenue, and maintaining high standards at the front desk. Qualifications: 2 to 3 years of experience in a hotel or related field High School diploma or equivalent College coursework in related field beneficial ...

  • Supervisor, Solution Center

    2 weeks ago

    Addison, Texas, United States Concentra Full time

    Overview: Concentra is recognized as the nations leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of Americas workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to...

  • Full Stack Developer

    2 weeks ago

    Addison, Texas, United States Affinity Inc Full time

    **Job Title:** Full-Stack Web Developer**Company:** Innovative Solutions Inc.Manage the complete software development process. Design a comprehensive model for software functionality across all departments and handle necessary reports from inception to deployment for software/websites.Design, develop, and maintain full-stack web applications using modern...

  • Assistant Civil Project Manager

    2 weeks ago

    Addison, Texas, United States CEI Engineering Associates Full time

    Job DescriptionJob DescriptionCEI Engineering Associates in Dallas, TX is looking to hire a full-time Assistant Project Manager to aid in coordinating land development projects. Do you approach your work with thoroughness and attention to detail? Are you looking for a long-term career with a positive, collaborative work environment? Would you like to join a...

  • Front Office Supervisor

    1 month ago

    Addison, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Office Supervisor

    4 weeks ago

    Addison, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Office Supervisor

    4 weeks ago

    Addison, United States Hyatt House Addison Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Supervisor

    1 month ago

    Addison, United States Hyatt House Addison Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Supervisor

    4 weeks ago

    Addison, United States Hyatt House Addison Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Supervisor

    4 weeks ago

    Addison, United States Hyatt House Addison Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Assistant

    3 weeks ago

    Addison, United States V.P. of Human Resources Full time

    Job DescriptionJob DescriptionFront Office Assistant – Addison, IL$21-$23/hour – health benefitsAre you looking for a stable work environment? Do you need a consistent and reliable work schedule? Join our work family! We'd love to see you become part of our team!Who are we?We design and manufacture architectural products used in public spaces around...

  • Front Desk Supervisor

    2 months ago

    Addison, United States Crunch Fitness Full time

    The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude...

  • Front Office Assistant

    2 months ago

    Addison, United States Surgery Partners Full time

    GENERAL SUMMARY OF DUTIES: * The primary responsibility of the Front Office Assistant is to perform general office activities that provide clerical support. * Greeting patients * Performing check-in procedures * Maintaining current demographic and insurance information in computer and in the chart * Performing office opening procedures, petty cash...

  • Front Office Assistant

    4 weeks ago

    Addison, United States Surgery Partners Full time

    GENERAL SUMMARY OF DUTIES: * The primary responsibility of the Front Office Assistant is to perform general office activities that provide clerical support. * Greeting patients * Performing check-in procedures * Maintaining current demographic and insurance information in computer and in the chart * Performing office opening procedures, petty cash...

  • Medical Billing Office Supervisor

    4 weeks ago

    Addison, United States Concentra Full time

    The CBO Supervisor is responsible for the day-to-day activities of assigned Central Billing Office (CBO) department staff. The supervisor ensures maximum productivity, completion and resolution of assigned projects and duties to achieve established m Office Supervisor, Medical Billing, Accounting Manager, Billing, Supervisor, Medical, Healthcare, Business...

  • Front End Supervisor

    3 weeks ago

    Addison, United States Lake St Cafe Full time

    Responsibilities: - Oversee the daily operations of the front end of the restaurant - Provide excellent customer service and address customer inquiries and concerns - Manage and train a team of front end associates - Ensure accurate and efficient cash handling procedures - Monitor inventory levels and coordinate with other departments for replenishment -...

  • Dental Front Desk Coordinator

    2 weeks ago

    Addison, United States Bright Direction Dental LLC Full time

    Job Type Full-time Description Addison Dental Care is seeking a highly organized and friendly Full-Time Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing...

  • Front Desk Receptionist

    3 months ago

    Addison, United States Familia Dental Full time

    Job DescriptionJob DescriptionOur Addison, IL clinic is looking for full-time Front Desk Receptionists to join their team!About the CompanyFamilia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in...

  • Front Desk Receptionist

    4 weeks ago

    Addison, United States Familia Dental Full time

    Job DescriptionJob DescriptionOur Addison, IL clinic is looking for full-time Front Desk Receptionists to join their team!About the CompanyFamilia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in...

  • Front Desk

    2 weeks ago

    Addison, United States Addison Ice Arena Full time

    Front Desk & Customer Service Associate Under the guidance of the General Manager and Front Desk Supervisor, the front desk associate is responsible for the daily activities required to coordinate all front desk duties and activities for all customers that enter the facility. This includes use of the POS system for payment handling, registrations, special...

  • Medical Billing Office Supervisor

    1 month ago

    Addison, United States Concentra Full time

    Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of finance, to help heal America's workforce? At Concentra, we serve...

  • Medical Billing Office Supervisor

    4 weeks ago

    Addison, United States Concentra Full time

    Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of finance, to help heal America's workforce? At Concentra, we serve...

  • Front Desk Agent

    1 month ago

    Addison, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    4 weeks ago

    Addison, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...