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Customer Service Advisor

3 months ago

Yellow Springs, Ohio, United States First Choice UK Full time

Location:

Morley

?Role: Customer Service Advisors (no sales or cold calls)

Hours: 5 over 7 after training (including one day at the weekend)

Rate: 9.30 per hour (9.74 after 12 weeks)

Location: Morley - office or home working

First Choice are actively recruiting a number of Customer Service Advisors to join our reputable client based in the Morley area of Leeds. As a CSAs will be required to work 5 over 7 including one day at the weekend between the hours of 08.00am 5.30pm. The role will require working from the office or from home, equipment will be provided for working from home.

The chance to join this excellent company on a perm basis available for the right person.

Please note, a week of training will be given, it is imperative 100% attendance is maintained for training.

Key accountabilities:

NO SALES

To provide high quality customer care to all customers, ensuring that all notes and administration is dealt with efficiently and to the satisfaction of management and customers

To take calls and emails from customers regarding deliveries, re-arranging deliveries, liaising with internal drivers to chase orders, chasing outstanding or late deliveries

To work closely with internal departments to ensure customer queries are resolved

To deliver high customer service levels at all times

For the role of Inbound Customer Services Advisor you will be able to demonstrate:

Excellent communication skills both written and verbal

Excellent administrative skills

Previous Customer services experience

A positive can do approach

Ability to work well in a team and independently

In return we offers

Free parking

Kitchen facilities

Free hot and cold beverages

On going support from team leaders