Enterprise Technical Support Engineer
7 days ago
Enterprise Technical Support Engineer
Sunnyvale,California,United States
Support and Service
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it We're seeking a Technical Support Engineer to work in the AppleCare Enterprise Services group providing advanced technical assistance via telephone, e-mail, and occasional on-site visits to ACES Enterprise customers deploying solutions based on Apple products.
**Description**
In this role, you will: Provide solutions to technical problems for system administrators deploying, managing, and integrating Apple products with third party products and server platforms, or networks. Assist in the creation and maintenance of technical resource documents and other operational duties within the department. Work with customers to address post-sales technical customer support issues. Craft and supervise technical critical issues retaining customer issue ownership in order to provide timely follow up with customer as required. Work with many multi-functional groups including Apple Sales, Product Engineering, Product Marketing, and service groups within Apple, to champion and resolve customer issues. Responsible for effectively positioning Apple's support products and technical solutions. Follow established procedures. You will have maintained above average attendance and phone metrics in the most recently held support position. You will be a strong advocate for happiness of customers and have excellent general knowledge of networking and server administration, with strong technical foundation in troubleshooting theory and aptitude. Have validated experience with iOS, Windows, or Unix, administration is ideal. Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop. Research, investigate and provide high quality responses to technical inquiries and maintain an ongoing authoritative knowledge of diverse technologies and able and willing to pursue new roles, assignments, and responsibilities as needed.
**Minimum Qualifications**
**Key Qualifications**
+ 1+ years experience as an AppleCare SPS Business and Education Advisor, AppleCare Deployment Program Specialist Advisor or equivalent experience required.
+ iOS deployment with Apple Business Essentials and/or 3rd party Mobile Device Management understanding desired.
+ Ability to collect information and engage in complex problems as well as willingness to work with team members asking and answering inquiries.
+ Experience with integrating, aiding support for and troubleshooting Apple products in multifaceted environments.
+ Experience using client and device management tools such as Mobile Device Management software and supporting and troubleshooting Microsoft and UNIX operating systems and directory services.
+ Knowledge of UNIX command-line, scripting, backup/restore operations, network storage troubleshooting a plus.
+ Self starter with excellent Enterprise level customer-facing interface skills along with excellent written and verbal communication.
+ Senior-level department server administration experience is a plus.
**Preferred Qualifications**
**Education & Experience**
BA degree, or equivalent experience
**Additional Requirements**
+ Occasional (scheduled) domestic and international travel, after-hours, weekend, and on call duty rotation.
**Pay & Benefits**
+ At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $104,000 and $156,000, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more ) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
+ Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. )
**Apple Footer**
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
-
Senior Enterprise Technical Support Engineer
7 days ago
Sunnyvale, California, United States Apple Full timeSummary Posted: Apr 22, 2024 Role Number: Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish We are strengthening our team, and we are seeking an exceptional Enterprise...
-
Technical Support Manager
3 weeks ago
Sunnyvale, California, United States JFrog Full timeAt JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be...
-
Technical Support Manager
1 month ago
Sunnyvale, California, United States JFrog Full timeAt JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be...
-
Digital Product Support Engineer
4 weeks ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionThe Product Support Engineer will be a primary technical Subject Matter Expert responsible for providing operational and service engineering support of Intuitive's Digital Products, their integration with medical robotic product platforms and the backend infrastructure that enables them. The primary functions of...
-
Digital Product Support Engineer
3 weeks ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionThe Product Support Engineer will be a primary technical Subject Matter Expert responsible for providing operational and service engineering support of Intuitive's Digital Products, their integration with medical robotic product platforms and the backend infrastructure that enables them. The primary functions of...
-
Technical Writer, Product Support Engineering
1 month ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionAs a member of the Services organization, the Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Technical Writer produces accurate, clearly presented, consistent...
-
Technical Writer, Product Support Engineering
3 weeks ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionAs a member of the Services organization, the Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Technical Writer produces accurate, clearly presented, consistent...
-
IT Infrastructure Engineer
7 days ago
Sunnyvale, California, United States Tech Mahindra Full timeNetworks' IT Infrastructure team is chartered to provide compute, storage, and cloud services for the enterprise, including life-cycle environments, supply chain operations, business and customer facing applications.The IT UNIX engineer role delivers in depth technical expertise across the full life cycle, both within IT and across the organization. The role...
-
Sunnyvale, California, United States Apple Full timeSummary Posted: Apr 18, 2024 Weekly Hours: 40 Role Number: Apple's SAP Global Systems organization within IS&T has an opening for Engineering Project Manager to participate in and drive initiatives supporting customer Service Management business areas. We are looking for a highly motivated, creative and hands-on project manager to join our team. Want to be...
-
Manager Quality Engineering
2 months ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of Position: This person leads and functionally manages the Quality Engineering group. You will interface with leaders including VPs and Directors throughout the design, operations, regulatory, IT, marketing and service areas of Intuitive Surgical. Quality Engineering is primarily responsible for measuring quality and helping...
-
Staff Network Engineer
2 months ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of Position:The ideal candidate for the position of Senior Network Engineer will have experience designing, deploying, and managing large-scale enterprise networks across a global footprint, with focus on performance optimization scalability. This position will manage and monitor the network infrastructure, provide...
-
Sunnyvale, California, United States Apple Inc. Full timeImagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire...
-
Senior Manager, Care Support Engineering
7 days ago
Sunnyvale, California, United States Apple Full timeSenior Manager, AppleCare Support Engineering - App Store and Services Sunnyvale,California,United States Software and Services Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could...
-
Senior Technical Writer
4 weeks ago
Sunnyvale, California, United States Illumio Full timeOnsite work model of 5 days in office in Sunnyvale, CAAs a Sr. Technical Writer, you will build engaging documentation for a highly technical audience. You will build content with a focus on jobs to be done and an eye towards conceptual and task-based information. As you collaborate with your SMEs to create new content, you will keep SEO principles in mind,...
-
Senior Technical Writer
3 weeks ago
Sunnyvale, California, United States Illumio Full timeOnsite work model of 5 days in office in Sunnyvale, CAAs a Sr. Technical Writer, you will build engaging documentation for a highly technical audience. You will build content with a focus on jobs to be done and an eye towards conceptual and task-based information. As you collaborate with your SMEs to create new content, you will keep SEO principles in mind,...
-
Wireless Network Engineer
3 weeks ago
Sunnyvale, California, United States IMS Full time11-month contractSunnyvale CAWireless Network Validation EngineerPay up to $35.00/hourResponsibilities The Wireless Network Validation Engineer is responsible for validation and verification of the ISI medical grade wireless networking solution. This individual will work with our Quality Assurance engineers and product partners to deliver a world class...
-
Wireless Network Engineer
1 month ago
Sunnyvale, California, United States IMS Full time11-month contractSunnyvale CAWireless Network Validation EngineerPay up to $35.00/hourResponsibilities The Wireless Network Validation Engineer is responsible for validation and verification of the ISI medical grade wireless networking solution. This individual will work with our Quality Assurance engineers and product partners to deliver a world class...
-
IT Desktop Support Engineer
7 days ago
Sunnyvale, California, United States People, Data & Solutions Full timeCompensation: Market Rate Job SummaryAn IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, and ensuring a smooth and efficient computing environment for...
-
Technical Service
3 weeks ago
Sunnyvale, California, United States Dupont Full timeEn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...
-
Technical Service
1 month ago
Sunnyvale, California, United States Dupont Full timeEn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...
