QA/QI Coordinator

2 weeks ago

Pittsburgh, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time
Job Description UPMC has an exciting opportunity for a project-based QA/QI Coordinator in the clinical laboratories

This is a unique opportunity that will be key in assisting the UPMC lab's transition to our future with a new electronic medical record and laboratory information system. This project-based position will allow you to collaborate with operational leaders throughout the UPMC system and to work with a team of high-performing, innovative thinkers, as we build for the future with Epic.

This role will be remote with a daylight Monday through Friday schedule - no weekends or holidays required.

Responsibilities:
  • Quality Project Planning and Improvement: Collaborate with the QA Department and the LSC to participate in the design, development, and implementation of project planning processes.
  • Process Improvement: Lead process improvement activities targeting potential problems across multiple laboratories and hospitals as assigned.
  • Utilize performance improvement methodologies to assist staff in problem-solving.
  • In collaboration with the project manager and QA department, develop project plans, allocate resources, and track project progress.
  • Data Analysis: Analyze data and performance metrics to identify areas for improvement and use data-driven insights to guide decision making.
  • Report Generation: Design, compile, and maintain reports, including statistical data, to track progress and outcomes of quality and standardization initiatives.
  • Quality Assurance Reporting:
    • Provide oversight of the laboratory quality management system including coordinating with medical and laboratory leadership in the identification, development, and management of quality indicators, to assess the overall performance of the laboratory.
    • May assist the laboratory in monitoring trends for areas of improvement, aid in the preparation of quality assurance reports including data collection and presentation of data, present to local lab and hospital leadership, follow up with action plans when performance is outside designated thresholds, and identify process improvement initiatives as determined from the quality assurance reporting.
  • Regulatory & Compliance: Assist the laboratory with coordinating all regulatory and accreditation activities.
  • Investigation and Reporting of Quality Events: Coordinates the investigation and documentation of all quality events for the laboratory.
    • Duties may include:
      • Coordination of the event details and summary of corrective actions tracking and trending of issues to identify process improvement initiatives
      • Maintaining documentation of quality events,
      • Conduct root cause analysis,
      • Auditing resolutions for completeness,
      • Updating policies and procedures as applicable.
  • Lab Safety: Participate in laboratory safety activities to ensure compliance with regulations.

    Document Control Management:
    • In collaboration with lab leadership,
      • Create, revise and maintain policies to ensure general laboratory policies meet current regulations to facilitate best practice policy development for the system
      • May support any learning opportunities or training related to laboratory policy Assist the laboratory leadership with the management and maintenance of the laboratory's document control application.
      • The QA/QI Coordinator will understand the application well and how to navigate and resolve requests.
  • Bachelor's degree required.
  • Experience in healthcare, process improvement, or quality role required: 2 years experience with a degree in a health or science-related field; OR 3 years experience is required with a degree in another field of study.
  • Clinical laboratory LIS (Laboratory Information Systems) and clinical laboratory experience are highly preferred.
  • Must have experience with Microsoft 365 platform.
  • Must have strong skills in the areas of communication, critical thinking, and time management.
  • Must be able to collaborate in a variety of team settings both in remote/virtual settings and in person.
Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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