Assistant Manager

2 weeks ago

San Francisco, California, United States Chinatown Community Development Corporation Full time

Assistant Manager - Namiki (Onsite)

San Francisco, CA

Full Time

Property Management

Entry Level

**Job Summary:** The Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.

**Status:** Fulltime Nonexempt, Regular

**Location:** Chinatown neighborhood, San Francisco

**Hours:** Monday through Friday; 8:00AM to 5:00Pm On-Call 24-hours day for problems and emergencies at building

**Salary:** DOE; Comprehensive benefits

**The Organization:** A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Franciscos Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

**General Job Responsibilities:**

*Property Management*

Assist the Property Manager with the overall operation of the building

Use Yardi to print reports and enter re-certification information

Create and maintain tenant files, applicant waiting list and transfer list

Assist with paperwork for housing application and rent collection process

Assist with bank deposits

Assist with processing applications, move-ins, move-outs, and certifications

Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports.

Responsible for managing the building when the Property Manager is off-site

*Tenant Relations*

Educate residents about and enforce compliance with regulations, lease provisions, and house rules

Address tenant requests/disputes and respond to building emergencies

Assist tenants and perform other duties as required for successful operation of building

Support Property Manager as needed

Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator

*Office Management*

Process applications, photocopying, faxing, and filing

Process invoices and send to Property Supervisor for approval

Process daily mail and screen incoming phone calls

Order office supplies, fill out maintenance work orders, and distribute memos and notices

Maintain orderliness of front entrance, lobby, and adjoining rooms/areas

**Knowledge, Skills, and Experience:**

Pleasant and professional manner with calm disposition

Ability to work with people of diverse social, economic, and ethnic backgrounds

Ability to work independently and exercise own judgment in problem-solving

Good written and verbal communication skills

Ability to adjust to changing situations and work under pressure

Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyager or other property management software

**Minimum Qualifications:**

High School Diploma or GED equivalent

Two (2) year prior experience in residential property management

Excellent interpersonal and organizational skills

Detail-oriented with experience processing paperwork

Sensitivity to issues facing low-income, disabled, and elderly populations

**Preferred Qualifications:**

Prior experience with low-income/affordable residential property management

Prior experience with reception work

Familiarity with Project Based Section 8 and Tax Credit programs

Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM), or other equivalent designations

Experience working with Yardi Voyager

Bilingual in Chinese (Cantonese and Mandarin) or Russian and English

***Condition of Employment***

*As of January 4th, 2022, All Chinatown Community Development Center employees are required to be fully vaccinated against Covid-19. All new hires must show proof of vaccination status at the time of employment offer. Exemptions will be made for applicants with a valid medical reason or a sincerely held religious belief and must be submitted within a timely requested manner. Additional documentation may be required by CCDC if exemption is approved.*

Location * Please indicate your highest level of education completed.* Other Qualifications (ie: specialized training, certificates). State any additional information that you feel may be helpful to us in considering your application. I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or Chinatown Community Development Center and that this application is not intended to constitute a contract of continued employment.* Yes, I agree to sign electronically. + a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

+ a person who was discharged or released from active duty because of a service-connected disability.

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