Air Import Agent

2 weeks ago


Houston, Texas, United States DHL Global Forwarding Full time

Job Title: Air Import Agent
Company: DHL Global Forwarding
Location: Houston, TX

DHL Global Forwarding (DGF) is a top-notch player in air freight services and a prominent figure in ocean freight services. With a workforce of approximately 30,000, we are committed to ensuring the smooth transportation of our customers' shipments across air and sea routes. DGF offers comprehensive logistics solutions that cover the entire supply chain, from factory to retail outlets, including specialized transport services.

As an Air Import Agent, your primary role involves overseeing the movement of air import shipments for our clients. You will act as the central point of contact, facilitating communication between customers, customs brokers, and shipping companies.

Key Responsibilities:

  • Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
  • Build and nurture customer relationships by promptly responding to customer inquiries through various channels
  • Collaborate with air and ground transportation partners to manage shipment activities
  • Handle purchase orders from Importers/Overseas offices for impending air shipments
  • Manage shipment details, oversee documentation for cargo release, and ensure accurate data entry for every shipment
  • Address customer inquiries in line with the Customer Service Policy standards
  • Enhance customer satisfaction and boost business share through proactive communication and regular follow-ups
  • Coordinate with air carriers for freight release and inform customers/customs brokers about arrivals and charges due
  • Provide precise job costing forecasts and carry out billing operations for customers and/or other offices
  • Organize and manage deliveries to customers efficiently
  • Handle and oversee all customer interactions at the file level concerning exceptions
  • Undertake additional projects as assigned

Skills / Requirements:

  • Outstanding customer service abilities
  • Keen attention to detail and excellent follow-up skills
  • Proficiency in Microsoft Office tools (Word, Excel, Outlook)
  • Prior experience in the air freight industry is advantageous
  • Familiarity with Cargo Wise systems is a bonus

Why Consider Joining DHL Global Forwarding?

Joining us means becoming a part of Deutsche Post DHL, a pioneering logistics provider with a global presence across more than 220 countries. Take the next step in your career by visiting our website for potential opportunities.


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