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Cargo Customer Service Agent

4 months ago

Houston, Texas, United States SIMOS Full time


General office administrative duties to include preparing/processing cargo documents, air bills, and air way bills. SM Cargo offers a variety of employment opportunities in the fast paced air cargo industry. Join our team of problem solvers working with one of the world's largest airline cargo operations. As part of SM Cargo you'll earn a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

Perks & Benefits
  • Casual Dress Code
  • Paid Training
  • Weekly paychecks
  • Medical / Dental Insurance
  • Paid Sick Leave
  • Paid Time Off
  • Advancement Opportunities
Employment Type & Shifts
  • Full Time
  • Long Term
  • 1st Shift
  • 2nd Shift
Job Responsibilities
  • Answer Airline's telephone and take appropriate action when necessary and/or required.
  • Service customers at counter. Interact with customer to ensure complete and accurate shipping documents and all documents related to terminating shipments. Collect record and properly process all monies from customers.
  • Customer Notification -Advise customers via telephone and written notification of the arrival of shipments. Inform shipper of cost of freight and storage charges if applicable.
  • Airway Bill Input - Complete airway bills, required data entry and update computer records. Review paperwork and information to ensure accuracy and completion.
Must be 18 years of age or older; Must have a High school diploma or GED; Must be able to proficiently speak, read and write in English; Must be able to take all pre-employment background and drug test; Must be able and flexible to work full-time, overtime (if needed), weekend and/or holidays; Ability to lift up to 35 lbs; Must be able to obtain and maintain all required City of Houston and Custom Border Patrol badge/seal

Associate Requirements
  • HS Diploma or GED
  • Background Check
  • Able to Lift 40 pounds
  • Drug Test
  • Stand for Shift Duration
  • Must be at least 18 years old