ServiceNow HRSD Product Manager

7 days ago

Cary, North Carolina, United States Apple Full time


Join a dynamic team of HR professionals in the Apple People Services and Technology organization, focused on providing outstanding employee service using enterprise technology solutions.


The People Product Management (PPM) team, a group with People Services and Technology, is looking for an experienced ServiceNow HRSD Product Manager to partner with our People teams to drive optimization through our enterprise technology solutions.

The ideal candidate will have deep experience with ServiceNow HRSD and be self-directed, motivated, and comfortable working in a very fast-paced, hands-on environment.

Flexibility and adaptability are key attributes needed for success. This role requires deep product expertise and experience with HR/People processes. Candidates must be willing to work at both a very detailed and strategic level.


As a ServiceNow HRSD Product Manager, you will play a pivotal role in driving the strategic direction, development, and implementation of solutions within the ServiceNow HRSD module.

Collaborating closely with collaborators and technical teams, you will assist in designing product solutions, defining requirements, and coordinating the execution and delivery of ServiceNow HRSD initiatives which enhance the Apple team member experience, streamline People processes, and support strategic goals.

This individual uses their extensive knowledge of the ServiceNow HRSD product to drive roadmaps, art of the possible conversations, and helps to set vision and strategy to drive continual improvement and value.

Description

  • Work with the People organization as well as other members of the ServiceNow HRSD product team to define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform, aligning with strategic People team goals and objectives.
  • Collaborate with partners, including business leaders, IS&T teams, and end-users, to gather and understand their requirements.
  • Translate business needs into product solutions
  • Assist in creating and maintaining a prioritized backlog of features, enhancements, and bug fixes based on business value and urgency.
  • Participate in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams
  • Draft requirements and user stories, acceptance criteria, testing strategy and release plans
  • Collaborate with UX designers to ensure a seamless and engaging employee experience.
  • Stay informed about industry trends, emerging technologies, and ServiceNow platform updates related to HR service delivery, and find opportunities for innovation and enhancement.
  • Contribute towards continuous improvement of leading standard processes.
  • Influence decisions and facilitate change management through collaboration and leadership.
  • Maintain a level of constant and effective communication with managers, leaders, and subject matter authorities in a variety of business, functional and technology areas.
Key Qualifications

  • 5+ years of ServiceNow HRSD product management experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Service Center, Employee Journeys, and Employee Document Management.
  • Experience delivering global, enterprise HR solutions that can scale
  • Experience evaluating solution options and formulating cases
  • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
  • Ability to use data and analysis to drive decision-making
  • Outstanding communication and facilitation skills
  • Experience presenting to senior leadership
  • Proven success in creating efficient business processes and willing to challenge the status quo
  • Demonstrated ability to complete multiple tasks in a fast-paced environment
  • Initiate change laterally across regions and organizations using influence skills
  • Thrives in ambiguous work environment
Education & Experience

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred

Additional Requirements

* - Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
* - Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.
* - Leadership and mentoring abilities.
* - Ability to collaborate with team members in a virtual setting.
* - ServiceNow Certified Implementation Specialist (CIS) - HRSD certification.
* - Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  • ServiceNow Field Service Management Developer

    7 days ago

    Cary, North Carolina, United States Tata Consultancy Services Full time

    Desirable Skills:-Minimum of 2-3 years of hands-on experience in executing ServiceNow FSM projectsExecution of at least one intricate FSM projectPreferably, prior exposure to operating in an Agile development setting#LI-CM2

  • Senior IT Service Management Analyst- Remote

    1 week ago

    Cary, North Carolina, United States SAS Full time

    : Senior IT Service Management Analyst Remote or Hybrid | Cary, North Carolina Nice to meet you Were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. Were also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If...

  • Production Manager

    1 week ago

    Cary, North Carolina, United States ASM Global Full time

    POSITION:Production ManagerDEPARTMENT:ProductionREPORTS TO:Assistant General ManagerFLSA STATUS: Salaried ExemptSummaryASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Production Manager for ASM Global/Koka Booth Amphitheatre. The Production Manager is responsible for advancing all...

  • Product Manager

    3 weeks ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Product Manager

    4 weeks ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Product Manager

    6 days ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Product Management Director

    3 weeks ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Product Management Director

    1 month ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Product Management Director

    3 weeks ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Product Management Director

    1 month ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Senior Product Manager

    4 weeks ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Product Manager, NUE On-seed Technology, Marketing

    7 days ago

    Cary, North Carolina, United States Verdesian Life Sciences Full time

    Job Details Description As the Product Manager for NUE On-seed Technology, you will be point-person for all aspects of the assigned products. You will work closely with internal stakeholders to develop and implement product marketing plans, design and lead all go-to-market activities for the product line including customer-facing marketing tactics across...

  • Director, Product Management, Fortnite Creator Economy

    3 weeks ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Director, Product Management, Fortnite Creator Economy

    1 month ago

    Cary, North Carolina, United States Epic Games Full time

    WHAT MAKES US EPIC?At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.Being Epic means being a...

  • Desktop Support/Field Services Tech

    3 weeks ago

    Cary, North Carolina, United States Cognizant Technology Solutions Full time

    Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Cary, NCBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock...

  • Desktop Support/Field Services Tech

    2 months ago

    Cary, North Carolina, United States Cognizant Technology Solutions Full time

    Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Cary, NCBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock...

  • Product Owner

    7 days ago

    Cary, North Carolina, United States Diverse Lynx Full time

    Product Owner Cary,NC ContractJD: Project Management and Delivery across complex cross functional teams Well Versed in MS Project and able to apply AGILE principles where necessary . Excellent Communication skills and ability to articulate and lead BUSINESS leaders, Call Center Leads , Vendor Managers, and other stakeholders of the Program and Reporting...

  • Product Engineer, Data Focus

    7 days ago

    Cary, North Carolina, United States Cielo Projects Full time

    Company DescriptionCornerstone Building Brands is hiring a Product Engineer, Data Focus. The candidate must be located within the US and can work remotely, with some travel.At Cornerstone Building Brands we provide our residential and commercial customers with a comprehensive portfolio of products and solutions, when and where they need it. As a trusted...

  • Sr. Product Marketer, Fraud

    3 weeks ago

    Cary, North Carolina, United States Q2 Full time

    As passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...

  • Sr. Product Marketer, Fraud

    1 month ago

    Cary, North Carolina, United States Q2 Full time

    As passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...