On-Site Service Representative

4 weeks ago


Phoenix, Arizona, United States W.W. Grainger, Inc. Full time

Work Location Type:
Onsite


As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.


Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.

As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.


Position Details:


The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program.

Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.


Compensation:
This position is hourly, and the starting pay is $26.00

The range provided is a guideline and not a guarantee of compensation.

Other factors that are involved in offer decisions include, and are not limited to:
a candidate's experience, qualifications, geographical area, and internal equity of the team.

You Will:

CUSTOMER SERVICE

  • Service multiple customer locations with the following specific responsibilities:
  • Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
  • Gain knowledge of Grainger's offer to help improve orders through system integration.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Follow designated route defined by routing software tools and maintain route guides.
  • Identify continuous improvement opportunities in productivity, process, and cycle time
  • Comply with safety and inspection requirements of the facility where the service is being provided.

ACCOUNT GROWTH

  • Help create new orders by engaging with customers to identify additional product needs
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
  • Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

You Have:

  • 3 years' experience in selling or service environment
  • High School Diploma or equivalent
  • Customer service and sales growth oriented
  • Collaboration and problem-solving skills
  • Handle different technical and operational issues
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.


We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.

With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.



  • Phoenix, Arizona, United States Office Depot General Full time

    Overview The Customer Service On-Site Rep (VMI) - Vendor Managed Inventory provides customer service on-site at customer locations. This position provides on-site service in responding to customer inquiries, requests for assistance, coordinating receiving and stocking shipments of ordered products in designated supply areas and performing inventory of supply...


  • Phoenix, Arizona, United States Bank of America Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...


  • Phoenix, Arizona, United States RemX Full time

    Are you looking for a great Customer Service opportunity?Our large pharmaceutical client is looking for highly motivated, Customer Service oriented great candidates for this amazing on-site roleWeekly pay and tons of opportunities for Growth**On-Site Role in Louisville**Position: Medical Customer Service Representative Pay: $17/hr. Weekly Pay & Full Benefits...


  • Phoenix, Arizona, United States Wells Fargo Full time

    Support financial products and services. Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution. Perform moderately complex customer support task Customer Service, Customer Service Representative, Representative, Retail, Banking, Experience


  • Phoenix, Arizona, United States Polly Insurance Agency Full time

    Customer Service RepresentativeJob OverviewCustomer Service RepresentativeJoin team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Service team who has excellent customer service and relationship building skills.Job OverviewAs a...


  • Phoenix, Arizona, United States Leoforce Full time

    Job DescriptionPosition: Customer Service Representative / Client Service RepresentativeLocation: Phoenix, AZWork Location: Onsite PositionAbout the RoleAs a valuable member of the team, you will be responsible for providing exceptional customer service for a specific Paychex product. You will work closely with clients to address inquiries and ensure timely...


  • Phoenix, Arizona, United States Benefit Commerce Group An Alera Group Company Full time

    Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for a new role with their Employee Benefits team based in their Chandler and Scottsdale offices. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where...


  • Phoenix, Arizona, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career stepLabCorp seeking a Sr. Service Representative/Courier to join our...


  • Phoenix, Arizona, United States Pollard Banknote Full time

    **Job Description** **Phoenix, Arizona** **Customer Service Representative (Phoenix, AZ & Tucson, AZ)** Pollard Banknote is seeking highly driven, customer focused Customer Service Representatives to work on the Arizona Lottery Account. Under the direction of the Customer Service Manager, the Customer Service Representative will perform a variety of tasks....


  • Phoenix, Arizona, United States Leoforce Full time

    Job DescriptionJob DescriptionPosition: Customer Service Representative / Client Service RepresentativeLocation: Phoenix, AZ | Onsite PositionPay Rate: $18-$20/HR (Non-Negotiable) QualificationsThis role is a strong fit if you have:2-5 years customer service in a fast-paced environment.Ability to multi-task and handle high volume work...


  • Phoenix, Arizona, United States Maricopa County, AZ Full time

    Posting Date 05/20/24 Application Deadline 06/30/24 Pay Range $17.00/hour This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Be sure to ask about our "Stay Bonus" for this position Job Type Unclassified Department Call Center About the Position Looking for a great opportunity to learn about County...


  • Phoenix, Arizona, United States Denova Collaborative Health Full time

    Denova is offering a $1,000 sign on bonus for Customer Service RepresentativesBonus eligibility is based on satisfactory attendance and performance.***The Customer Service Representative is responsible for ensuring a positive, helpful and pleasant experience for every call that they receive. They will work in our engagement center and serve as first point of...


  • Phoenix, Arizona, United States A1 Garage Door Service Full time

    Job Type Full-time Description Customer Care Representative Pay: $17.50 an hour Full-Time (40hrs), Monday - Friday Location: Remote Primary Purpose: To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful...


  • Phoenix, Arizona, United States Upgrade, Inc. Full time

    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in...


  • Phoenix, Arizona, United States Nothing Bundt Cakes Full time

    Benefits: Bonus based on performance Company parties Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Free food & snacksThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions...


  • Phoenix, Arizona, United States Cintas Full time

    Requisition Number: 174483Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...


  • Phoenix, Arizona, United States TransPerfect Full time

    TransPerfect Is More Than Just a Job...Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Location: 4809 E. Thistle Landing Dr., Phoenix AZ 85044 Peformance Bonus Full-time with Benefits:Award-winning...


  • Phoenix, Arizona, United States Pathology Billing Services LLC Full time

    JOB SUMMARY:In Office Monday - Friday 7am - 4:30pm (Transitioning to Hybrid schedules soon)Office is located in North Phoenix W Lone Cactus Dr., Phoenix, AZ 85027The Patient Services Representative provides high level customer service and collection activity support to Pathology Billing Services, LLC, to enhance the liquidation of the accounts receivables....


  • Phoenix, Arizona, United States WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.This is a hybrid position and the candidate will need to live in the market area and be able to travel by car to an...


  • Phoenix, Arizona, United States SmartPractice Full time

    Job DescriptionJob DescriptionOur Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.ScheduleMonday through FridayHybrid (ability to work remotely a few days each week...