Customer Service Representative
1 week ago
Position: Customer Service Representative / Client Service Representative
Location: Phoenix, AZ
Work Location: Onsite Position
About the Role
As a valuable member of the team, you will be responsible for providing exceptional customer service for a specific Paychex product. You will work closely with clients to address inquiries and ensure timely resolution of any issues following company policies.
Key Responsibilities
- Handle incoming calls from clients to assist with payroll processing, data entry, and addressing queries in various states.
- Stay informed and proficient in the payroll system and tax regulations to build and nurture strong client partnerships.
- Offer online assistance, troubleshoot problems, and manage any escalated issues efficiently.
- Demonstrate proactiveness in enhancing client satisfaction, resolving issues promptly, and aiming for first-call resolutions.
Preferred Qualifications
- To excel in this role, you should have:
• 2-5 years of customer service experience in a dynamic setting.
• Proficiency in multitasking and handling a high volume of tasks effectively.
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