Customer Service Representative

1 week ago


Phoenix, Arizona, United States Leoforce Full time
Job Description

Position: Customer Service Representative / Client Service Representative

Location: Phoenix, AZ

Work Location: Onsite Position

About the Role

As a valuable member of the team, you will be responsible for providing exceptional customer service for a specific Paychex product. You will work closely with clients to address inquiries and ensure timely resolution of any issues following company policies.

Key Responsibilities

  • Handle incoming calls from clients to assist with payroll processing, data entry, and addressing queries in various states.
  • Stay informed and proficient in the payroll system and tax regulations to build and nurture strong client partnerships.
  • Offer online assistance, troubleshoot problems, and manage any escalated issues efficiently.
  • Demonstrate proactiveness in enhancing client satisfaction, resolving issues promptly, and aiming for first-call resolutions.

Preferred Qualifications

  • To excel in this role, you should have:

• 2-5 years of customer service experience in a dynamic setting.

• Proficiency in multitasking and handling a high volume of tasks effectively.



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