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Order Resolution Team Lead

3 months ago

SaintIlpize, Auvergne-Rhône-Alpes, United States CART Full time
Job Description:

Who we are:

We're , one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

Fast Facts:
  • 6,000+ customers worldwide
  • 1,600+ employees globally
  • 14 warehouses nationwide, totaling over 8 million square feet of space
  • Our software lists $10+ trillion in product value across channels
  • Our digital and physical operations support $8+ billion in Gross Merchandise Value
Our values:

is building a company that is committed to living out these 6 core values:
  • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
  • Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.
  • Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
  • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
  • Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
  • Remember to be human: We work hard, but we leave room for the people, places and things that we love.
The Role:

The Order Resolution Lead role coordinates and expedites the flow of goods as outlined by department supervision. Utilize resources to meet day-to-day productivity and service goals while maintaining quality and a safe work environment. Obtaining a Lead Associate role is considered a progressive step on path to an Operations Supervisor. The requirements listed below are representative of the knowledge, skills, and/or ability required.

What You'll Do:

•Demonstrate leadership skills to monitor area performance and suggest process improvement throughout the distribution facility.

•Monitor daily operations of specific department in accordance with distribution policies and procedures.

•Responsible for work station assignments/rotations.

•Coordinate production startups and/or shutdowns.

•Partner with Supervisor to ensure departmental goals are achieved.

•Responsible for monitoring department quality standards.

•Operate within standard operating procedures (SOPs) and safe work guidelines.

•Ensure a clean and safe work area.

•Partner with Supervisor on Associate communications.

•Perform other duties as assigned.

Who You Are:

•Must be able to adapt to change by working within different departments as needed.

•Ability to perform basic mathematics accurately including addition, subtraction, division, and multiplication.

•Must be able to read, speak, and understand the English language.

•Must be able to accurately and readily fill out forms and paperwork.

•Ability to operate manual and automated pallet jack equipment.

•Reliable attendance is an essential requirement to perform the job successfully.

•Computer Skills: WMS Warehouse Software, Microsoft Word, Microsoft Excel, and knowledge of RF technology.

What You've Done:


•High School Diploma or equivalent.

•Six to twelve months of related experience or training or an equivalent combination of education and experience.

Physical Work Environment:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

•While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.

•The associate must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distant vision, depth perception and ability to adjust focus.

•Ability to work in open environment with fluctuating temperatures and standard lighting.

•Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.

•Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.

This is a full-time position. As an International Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role may operate in a professional office environment and routinely uses standard office equipment. This role may also operate in a warehouse environment subject to inside environmental conditions with protection from weather conditions but not necessarily from temperature changes. This role may also be subject to loud noise due to conveyor systems and material handling equipment and routinely uses standard personal protective equipment.

Currently, does not intend to hire candidates who will need, now or in the future, sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.