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Customer Service Representative

3 months ago

San Francisco, California, United States Ernest Packaging Full time

**Essential Functions:**

Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns and changes or cancellations directly from the Customer/Sales Personnel

Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product

Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion

Works with the appropriate internal departments on inquiries, quotes, returns, stock counts, credit card orders, COD orders and redeliveries from vendor

Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations

Keeps lines of communication open with Manager/Sales Personnel

Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers

Keep up to date information on customers

Assist in maintaining assigned Sales Personnels unshipped/unbilled report

**Qualifications:**

Three years call center/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry

Familiarity with call center and customer service in industrial packaging distribution preferred

Working knowledge CRM management systems

Thorough knowledge of outbound calling techniques and customer service measurements of success

Demonstrated ability to communicate effectively both verbally and in writing

Ability to work in a team environment

Background with distribution methods, process improvement programs and procedures

Limited product knowledge

AA degree from accredited college required