Customer Success Mgr-Lifecycle

2 weeks ago

Denville New Jersey, United States ConvergeOne Full time
C1 Company

Overview:
C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business.

That means if it's digital, we connect our customers to it from phone systems and hardware to computer networks, application development, managed solutions and more.

And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.


So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice your #1 choice is C1.


Overview:
Summary


ConvergeOne is seeking an energetic and experienced Customer Success Manager (CSM) to join the highly-strategic Lifecycle Services team focused on delivering best-in-class adoption services to help clients' adopt their Cisco software solutions.

The CSM owns delivery of ConvergeOne's Adoption Services intended to increase product awareness, mitigate adoption barriers, and drive overall product consumption of Cisco software solutions.

Additionally, the CSM is responsible for identifying expansion opportunities.

As the clients' trusted advisor, the CSM plays a key role in working with clients' key stakeholders and developing an adoption success plan designed to accelerate their time to value realization.


Responsibilities:
Essential Functions

Owns the complete adoption lifecycle

Collaborates with Client sponsor to identify key stakeholders, super users, and change champions

Develops and maintains cross-functional relationships with Cisco and other internal crucial stakeholders

Conducts a series of adoption workshops to understand and document Client's desired business outcomes, use cases, personas, and priorities

Executes and delivers insights on customer success metrics so you are constantly demonstrating value

Works with lines of business and key stakeholders to understand adoption barriers and impacted business processes while creating a mitigation and communication plan to achieve successful outcomes

Works cross-functionally with supporting teams such as Managed Services, PMO, and Service Delivery to drive continuous improvement and an excellent customer experience

Delivers Quarterly Success Reviews

Understand customer's objectives and how they translate to outcomes

Coordinates a Client communication plan and works with Change Champion(s) on delivery

Maintains ownership of all components of the Adoption Success Plan

Strives to continually drive faster "time to value" and improve overall experience for our customers

Additional Specific Duties and Responsibilities

Participates actively in all team meetings, trainings, and workshops

Works with National Account Managers on cross-sell and up-sell opportunities

Provides Customer reports (monthly/quarterly) per the standard set forth by contract requirement

Qualifications:
Required Qualifications

5+ years in a consultative customer-facing role

Strategic thinker, account management, and strong commitment to customer success

Proven team player and willingness to work closely with cross-functional partners

Comfortable working in a fast paced, dynamic environment to meet evolving business requirements – a self-starter

Highly knowledgeable of technology industry trends and strategies

Ability to communicate (orally and written) clearly and effectively

Superior coordination and conflict resolution skills

Strong analytical, interpersonal and relationship building skills

Strong sense of urgency and commitment to get the job done

Strong work ethic and personal drive to excel

Exceptional organizational skills and attention to detail

Ability to use (and learn new) complex systems, technologies, and applications

Desired/Preferred Qualifications

Education or equivalent experience: 4-year higher education degree

Minimum 5 years of experience in the technology industry

Familiarity with Cisco software solutions

Additional Information:
C1 BENEFITS

  • 401(k) Plan (35% match per dollar up to 10%)
  • Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
  • HSA + Employer Contribution
  • In-vitro Fertility (treatment coverage)
  • Dental
  • Vision
  • FSA Plans
  • Pre-tax Commuter Plans
  • Employer-paid Life Insurance
  • Employer-paid Short + Long Term Disability
  • Paid Parental Leave (4 weeks at 100%)
  • Employee Assistance Plan
  • Voluntary Life Insurance
  • Legal/ID Theft Plans
  • TeleHealth Options
  • Omada Health (healthy living solution)
  • Travel Assistance
  • Business Travel Accident Coverage
  • Employer-paid Pet Telehealth
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Health Advocate
  • Volunteer Time Off
Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment


Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes


This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job.

Duties, responsibilities and activities may change at any time with or without notice.

At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities.

All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

Notice of E-Verify Participation

Right to Work

  • Customer Success Mgr-lifecycle

    4 weeks ago

    Denville, United States ConvergeOne Full time

    C1 Company Overview: **C1: 1 Contact, 1 Connection, 1 Choice** So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1. Overview: **Summary** ConvergeOne is seeking an energetic and experienced Customer Success Manager (CSM) to join the...

  • Engineering Projects Sr Mgr

    4 weeks ago

    New Albany, United States BioSpace, Inc. Full time

    Job Details HOW MIGHT YOU DEFY IMAGINATION? If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering...

  • Lifecycle Marketing Manager

    2 weeks ago

    Jersey City, New Jersey, United States What Goes Around Comes Around Full time

    Overview:WGACA is the preloved and vintage retail pioneer, an innovator in the space, defining the category for 30 years. With retail presences in NYC and LA, eCommerce and digital conversion channels are critical to advancing the brand's mission. The WGACA Marketing Team is seeking a passionate and talented Lifecycle Marketing lead who thinks critically...

  • Customer Success Manager

    4 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    3 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Engineering Projects Sr Mgr

    1 month ago

    New Albany, United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...

  • Engineering Projects Sr Mgr

    4 weeks ago

    New Albany, United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...

  • Engineering Projects Sr Mgr

    2 weeks ago

    New Albany, Ohio, United States Amgen Full time

    **HOW MIGHT YOU DEFY IMAGINATION?** If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better...

  • Customer Success Manager

    1 month ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    4 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    4 weeks ago

    New York, United States PermitFlow Full time

    **About PermitFlow**: We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists,...

  • VP of Customer Success

    4 weeks ago

    New York, United States KASE Full time

    Head of Customer SuccessHybrid (Wed/Thurs in office) - Manhattan, NY - Location must be in NYC areaAbout the Role:As the Head of Customer Success, you will play a pivotal role in fostering long-term relationships with our clients, ensuring their satisfaction, and driving expansion opportunities. This leadership position demands a strong grasp of B2B SaaS...

  • VP of Customer Success

    1 month ago

    New York, United States KASE Full time

    Head of Customer SuccessHybrid (Wed/Thurs in office) - Manhattan, NY - Location must be in NYC areaAbout the Role:As the Head of Customer Success, you will play a pivotal role in fostering long-term relationships with our clients, ensuring their satisfaction, and driving expansion opportunities. This leadership position demands a strong grasp of B2B SaaS...

  • VP of Customer Success

    4 weeks ago

    New York, United States KASE Full time

    Head of Customer SuccessHybrid (Wed/Thurs in office) - Manhattan, NY - Location must be in NYC areaAbout the Role:As the Head of Customer Success, you will play a pivotal role in fostering long-term relationships with our clients, ensuring their satisfaction, and driving expansion opportunities. This leadership position demands a strong grasp of B2B SaaS...

  • VP of Customer Success

    4 weeks ago

    New York, United States Kase USA Full time

    Head of Customer Success Hybrid (Wed/Thurs in office) - Manhattan, NY - Location must be in NYC area About the Role: As the Head of Customer Success, you will play a pivotal role in fostering long-term relationships with our clients, ensuring their satisfaction, and driving expansion opportunities. This leadership position demands a strong grasp of B2B SaaS...

  • Customer Success Manager

    4 weeks ago

    New York, United States SIRO Limited Full time

    At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation,...

  • Head of Customer Success

    7 days ago

    New York, United States Perchwell Full time

    Location - New York Office Type - Full time Department - Customer Success Compensation $170K - $215K - Offers Equity **Who We Are** Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry’s foundational data, Perchwell builds a modern software suite to empower real estate...

  • Customer Success Manager

    3 weeks ago

    New York, United States Toolio Full time

    About Us At Toolio, we’re on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been...

  • Customer Success Manager

    2 weeks ago

    New York, United States Toolio Full time

    About Us At Toolio, we’re on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been...

  • Customer Success Operations

    4 weeks ago

    New York, United States Slope Full time

    **About Us**: Slope is bringing the B2B economy online with a category-defining modern payments platform. Powered by our clean data infrastructure, we are building one platform to seamlessly automate B2B payment workflows. Slope has raised $187M in equity/debt to date from Sam Altman, Union Square Ventures, Y Combinator, Tiger Global, and founders of...