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Retail Office Associate

3 months ago

Springfield, Massachusetts, United States Bob's Discount Furniture Full time

Location:

Retail Office Associate in West Springfield, MA at Bob's Discount Furniture **Experience:**

Not Specified **Job Description**

our Retail Office Associates are the cornerstones of Bobs success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the Bobs Way of delivering a world class customer experience. Retail Office Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals.

oRetail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. Duties include but are not limited to; handling payments, assisting customers with inquires, processing finance applications, managing various analytical reports, and promoting related products and services to our customers.

Job Responsibilities

oEnter customer orders into system accurately and completely

oProcess payment to proper accounts

oAnswer incoming calls and respond to customer queries in a timely and courteous manner

oSchedule deliveries that are convenient for the customers and comply to company procedures

oMaintain all open orders and courteously communicate status with customers

oResponsible for security of cash and other legal tender and preparing daily deposits in accordance with Company policies and procedures.

oWork daily reports according to Company requirements

oAssist Office Manager when needed

oAssist with caf, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bobs Discount Furniture

Required Qualifications

oSolid knowledge and competence on Microsoft Office Products

oExcellent phone manner

oStrong cash handling skills

o Excellent verbal and listening skills

oStrong interpersonal and human relations skills

oProven analytical and problem solving skills

oAbility to use sound judgment and decision making

oGood coordination skills

*Bobs Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.*