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Housekeeper Lead
2 weeks ago
Job Overview:
This position focuses on providing exceptional guest service, fostering a supportive environment for Team Members, and ensuring compliance with regulatory standards. The role involves overseeing EVS Attendants, maintaining confidentiality, and coordinating equipment and supply inventories.
- Provide next-level guest service to internal and external guests
- Support and motivate Team Members
- Maintain confidentiality of privileged information
- Train EVS Attendants and ensure compliance with company expectations
- Create task checklists and delegate job assignments
- Ensure adherence to OSHA and Hazcom standards
- Maintain labeled storage areas for equipment and supplies
- Monitor equipment condition and maintenance
- Resolve problems within scope of authority and report beyond-scope issues to supervisor
- Attend regulatory training sessions and ensure compliance with laws and regulations
- Obtain and retain necessary license(s)
- Review property programs for addressing issues like problem gaming
- Report any wrongdoing observed
Qualifications:
- High school diploma or GED certificate
- 6 months to 1 year of work experience
- Excellent written and oral communication skills
- Working knowledge of Excel and Word
- Previous customer service experience
- Ability to work in varied environmental conditions
Certificates, Licenses, and Registrations:
Virginia Racing Commission License
This job description highlights key responsibilities and qualifications for the role. It aims to provide an overview of the work involved and the expectations from the employee. Please note that the details mentioned are subject to change based on the employer's discretion.
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