Customer Support Technician

1 week ago

Orlando, Florida, United States Marga Technologies Full time
Responsible for supporting all technology hardware and software systems in the enterprise environment. Provide in-person and remote technical support to customers.

Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources.

Provide top-tier service and support with clear and concise communication and follow-through.

Responsibilities:

  • Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
  • Assists in coordinating audiovisual setups and video conferencing support
  • Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
  • Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
  • Monitors and maintains computer systems using companyprovided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  • Identify and diagnose hardware, software, or networkrelated problems, and identify a plan to resolve, repair, or replace resources, as needed.
  • Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
  • Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/1
  • Collaborate and assist with other areas of the IT department on projects and initiatives
  • Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
  • Participate in afterhours (evening & weekend) oncall rotation
  • Travel to remote locations to provide support, as needed
  • Perform other duties as assigned
  • Ability to lift 50 pounds

Required Skills:

  • IT Enterprise experience is preferred.
  • High school diploma or equivalent; additional certifications or relevant education is a plus.
  • Ability to learn new systems and software in a fastpaced environment.
  • Strong problemsolving skills, critical and analytical thinking, and the ability to adapt to change.
  • Ability to manage multiple priorities and work independently or as part of a team.
  • Capacity to perform in highpressure situations, with strong organizational and timemanagement skills.

Location:

  • Ocoee, Florida. This is an onsite position. Must be a Florida resident.

Background Screening:

  • A Level 1 background check will be conducted prior to starting the work. The results of the background check will determine eligibility for performing services pursuant to this agreement.

Job Type:
Contract

Benefits:

  • 401(k) matching

Experience level:

  • 1 year

Shift:

  • Day shift
  • Evening shift
  • Morning shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Inperson

Application Question(s):

  • Do you have experience to Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners?
  • Do you have skills in coordinating audiovisual setups and providing video conferencing support?
  • Do you possess Virtual Meeting Applications knowledge? Preferred (MS Teams, Zoom, GoTo, etc.)
  • Do you have experience with Active Directory and Microsoft Endpoint Configuration Manager (MECM)?

Ability to Relocate:

  • Orlando, FL: Relocate before starting work (required)

Work Location:
In person

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