Quality Assurance/Quality Control Engineer II

1 week ago

Anchorage, Alaska, United States GCI Full time


Job Description GCI's Quality Assurance/Quality Control Engineer II will ensure services delivered to customers meet quality control, network, and telecommunication industry standards.

Collaborates with project management, project engineering, Service Management Center (SMC), and project teams to provide quality service and customer support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.


ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Verifies services delivered to internal & external GCI Technology Services customers meet quality control and network standards for GCI products (i.e., Dedicated Internet Access, AdvantageIP, Enterprise SIP, Managed Voice, Managed Wi-Fi, Managed Firewall, etc.), validates those services delivered are monitored and documentation is up to date and accurate.

Coordinates with project management, engineering team, and Service Management Center on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials, mentors' junior engineers and technicians. Creates and/or revises network drawings. Monthly and quarterly metrics and reporting. Performs audits of services delivered to customers including all documentation and or drawings. Creates and/or updates Quality Assurance/Quality Control Standards.

COMPETENCIES:

Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.

ACCOUNTABILITY
  • Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

Ability to work independently, under time constraints, and in an environment with changing priorities and goals; ability to prioritize multiple projects.

BASIC PRINCIPLES
  • Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees the Basic Principles.
COLLABORATION
  • Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to work independently and within a team environment, professionally. Ability to work in a team environment on maintenance bridges with minimal supervision. COMMUNICATION
  • Conveys thoughts and expresses ideas appropriately and professionally.
Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. Ability to facilitate communication across a multi-location department while maintaining a focus on details. High level of interpersonal skills; well-developed written and oral communication skills including active listening skills. COMPLIANCE
  • Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS
  • Develops positive rapport with customers.
Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic. Dedicated to continually improving personal skills, and the group's ability to serve the customer. Demonstrated internal and external customer service skills. RELIABILITY
  • Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
Organize assignments, equipment, and routing to maximize productivity. RESULTS
  • Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.

Ability to work independently, under time constraints, and in an environment with changing priorities and goals; ability to prioritize multiple projects.

Experience working with project deadlines. Ability to provide training to team members on technology. SAFETY & SECURITY
  • Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

Technical Competencies:
Experienced with quality controls, processes, and network engineering standards. Knowledge of Technology Services customer services, network equipment, and configuration Knowledge of standard network engineering concepts. Knowledge of firewalls, routers, switches, voice and/or video hardware, network applications and related technologies. Experienced with Web based design applications.

Follows instructions and engineering specifications; creates document updates following engineering change procedures regarding a diverse voice and data telecommunications network.

Experienced in Layer-2 and Layer-3 data network systems. Demonstrated knowledge of IP address nomenclature, protocols, and routing Ability to create and edit network drawings. Ability to interpret complex customer network drawings and technical documentation and disseminate to team members. Proficient with drawings, blueprints, schematics, and related technical renderings. Proficient use of Microsoft applications including Visio, Word, Excel, and Access. Experienced with Web based design applications.

Follows instructions and engineering specifications; creates document updates following engineering change procedures regarding a diverse voice and data telecommunications network.


Level DefinitionPosition Title:
Quality Assurance/Quality Control Engineer IIGrade: E06

Additional Job Requirements:
Mid-level position for engineering professionals.

Must have a comprehensive understanding of telecommunications operations and functions and be familiar with Engineering functions, aspects, applicable codes, and standards.

Receives work assignments of a higher level but also receives general guidance, periodic review, and direction from the supervisor.

Participates in larger projects and can be counted on to complete specific assigned engineering tasks on time and within budgeted costs.

Capable of providing technical direction to junior engineers and technicians. Demonstrated time management skills to manage multiple complex projects smoothly and professionally on time and on budget.

Minimum Qualifications:

Required:
*A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Bachelor's degree in Computer Science or related engineering discipline.
  • Minimum of four (4) years of progressive experience in quality assurance and quality control, information technology field within a network environment, complex project management, network design and engineering experience in the field.
  • Preferred: Graduate Degree in Engineering

Telecommunications experience Associate level:
CCENT, CCT, CCNA, CCDA, JNCIA Professional level: CCDE, CCIE, JNCIE-SP /advanced level, PE Other telecom industry or job specific certifications

Additional Examples/types of certifications:
HDI Microsoft ITIL CompTIA Required at ALL Levels

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.


PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

Must work well in a team environment and be able to work with a diverse group of people and customers.

Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency.

As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.


EEO:
GCI is an equal opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.


DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

About UsHeadquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America.

GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets.

GCI's introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.


EEO:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

  • Quality Assurance/Quality Control Engineer II

    1 week ago

    Anchorage, Alaska, United States GCI Full time

    Job Description GCI's Quality Assurance/Quality Control Engineer II will ensure services delivered to customers meet quality control, network, and telecommunication industry standards. Collaborates with project management, project engineering, Service Management Center (SMC), and project teams to provide quality service and customer support within the...

  • Quality Assurance Tech

    4 weeks ago

    Anchorage, Alaska, United States NES Fircroft Full time

    The Quality Assurance Technician will provide expert knowledge on incoming and outgoing quality documentation within a project environment such as Inspection Reports, Quality Audit Reports, Material Test Certificates, Surveillance Reports, Inspection and Audit Schedules.Ensure all Quality records and deliverables are received, filed, stored, and retrieved in...

  • Quality Assurance Tech

    4 weeks ago

    Anchorage, Alaska, United States NES Fircroft Full time

    The Quality Assurance Technician will provide expert knowledge on incoming and outgoing quality documentation within a project environment such as Inspection Reports, Quality Audit Reports, Material Test Certificates, Surveillance Reports, Inspection and Audit Schedules.Ensure all Quality records and deliverables are received, filed, stored, and retrieved in...

  • Quality Assurance Specialist

    2 months ago

    Anchorage, Alaska, United States Internal Revenue Service Full time

    WHAT IS THE CRIMINAL INVESTIGATION (CI)DIVISION?A description of the business units can be found at: Vacancies will be filled in the following specialty areas:Cyber & Forensic Services, Digital ForensicsThe following are the duties of this position at the full working level.Develops, administers, operates, manages, and maintains QA programs in the...

  • Quality Assurance Lead

    1 week ago

    Anchorage, Alaska, United States Cook Inlet Tribal Council Full time

    COOK INLET TRIBAL COUNCIL, INC. JOB DESCRIPTIONJob Title: Quality Assurance Lead Department: Employment & Training Services Department (ETSD) Reports To: Compliance and Quality Assurance Manager Supervises: None FLSA Status: Exempt Pay Grade: E3 Job Type: Regular, Full-TimeAKBCU:YesICPA:Yes General Functions:The Employment and Training Services Department...

  • Willow Fabrication E&I Quality Assurance Lead

    1 week ago

    Anchorage, Alaska, United States The Hawk Group Full time

    Job Summary: The Willow Fabrication E&I Quality Assurance Lead is in charge of overseeing QA/QC activities at the fabrication site and guiding contractor QA/QC personnel. This role involves developing and implementing efficient QA/QC processes, procedures, training, control measures, corrective actions, assessments, documentation, audits, measurements,...

  • Aero Controls TFA II,

    1 month ago

    Anchorage, Alaska, United States FieldCore Full time

    Description About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely...

  • Aero Controls TFA II,

    3 weeks ago

    Anchorage, Alaska, United States FieldCore Full time

    Description About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely...

  • Controls Technical Field Advisor,

    3 weeks ago

    Anchorage, Alaska, United States FieldCore Full time

    Description About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely...

  • Controls Technical Field Advisor,

    1 month ago

    Anchorage, Alaska, United States FieldCore Full time

    Description About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely...

  • Project Manager II

    1 week ago

    Anchorage, Alaska, United States Gilbane Building Company Full time

    OverviewGILBANE has an opportunity for a Project Manager II to support our pursuits in Alaska. Ideally, this person will work from Anchorage, AK or other locations including the mainland U.S. Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Project...

  • Geotechnical Engineer

    1 week ago

    Anchorage, Alaska, United States Shannon & Wilson Full time

    Job Details Level Experienced Job Location Anchorage AK - Anchorage, AK Position Type Full-time Education Level BATravel Percentage Occasional Job Category Engineering Description Shannon & Wilson is an employee-owned consulting firm headquartered in Seattle, Washington. Committed to technical excellence and high-quality service, we provide integrated...

  • Quality Support Admin

    1 week ago

    Anchorage, Alaska, United States Puget Sound Pipe & Supply CO Full time

    : Puget Sound Pipe is a premier wholesale distributor of pipe, valves and fittings in the Pacific Northwest & Alaska. We are currently looking for an exceptional individual to fill the Data Entry/Quality Support position at our Anchorage, AK location. We are looking for a motivated candidate to ensure our customers are receiving the quality products and...

  • Site EHS Specialist II,

    1 month ago

    Anchorage, Alaska, United States FieldCore Full time

    Description About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely...

  • Site EHS Specialist II,

    4 weeks ago

    Anchorage, Alaska, United States FieldCore Full time

    Description About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely...

  • Supervisor Quality RN

    1 week ago

    Anchorage, Alaska, United States National Guard Employment Network Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Project Engineer

    1 week ago

    Anchorage, Alaska, United States NANA Regional Corp Full time

    Job DescriptionSummaryPlans, directs and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters by performing the following duties personally or through subordinate personnel.*This position qualifies for the NANA Worley Candidate Referral Program,...

  • Supervisor Quality RN

    1 week ago

    Anchorage, Alaska, United States Providence Health & Service Full time

    Job Description This position provides direction and leadership for all aspects of PMG AK quality, safety, and the evaluation and implementation of related clinical programs and services. The Supervisor is responsible to develop a system of patient care that is aligned with the triple aim (excellent patient experience, strong health care outcomes, and cost...

  • Air Traffic Control Instructor at ZAN

    2 months ago

    Anchorage, Alaska, United States SAIC Career Site Full time

    Description · ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62.We are looking for an experienced, Part-time,Air Traffic Control Instructor to join...

  • Air Traffic Control Instructor at ZAN

    4 weeks ago

    Anchorage, Alaska, United States SAIC Career Site Full time

    Description · ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62.We are looking for an experienced, Full-time, Air Traffic Control Instructor to join...