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IT Service Manager
2 weeks ago
Level
Management
Job Location
Scott Air Force Base - Scott AFB, IL
Position Type
Full Time
Description
FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.
Overview of position:
FEDITC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.
Responsibilities:
- The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs.
- This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
- Develops comprehensive service plans and roadmaps to ensure services meet business needs.
- Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
- Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
- Other support duties as needed/directed.
Experience/Skills:
- 5+ years of relevant experience.
- IAT Level II
- Active Secret Security Clearance is required.
- Must be a US Citizen and pass a background check.
- Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC'S Client(s)/Customer(s)/Prime contractor(s).
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