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Specialist, Technol Ops
2 weeks ago
Specialist, Technology Operations at Canon Solutions America, Inc.
- Location: Baltimore, MD
- Type: Full-Time
- Category: Customer Service/Support
About the role:
- Responsible for administering fleet management, output management, and scanning software solutions.
Your Impact:
- Establishes and maintains relationships with client IT administrators.
- Maintains knowledge of client's networking environment and all deployed solutions.
- Provides technical support, issue resolution, and training to client personnel.
Customer Service:
- Applies customer service excellence approaches consistently.
- Shares customer feedback with the team to improve service.
About You:
- Bachelor's degree in a relevant field or equivalent experience required.
- 3 to 5 years of related experience.
- Strong customer service skills, identifying opportunities for improvement.
- May require up to 30% travel to client sites.
- Required certifications: CompTIA A+, Network+, Security+, or equivalent.
Company Overview:
- Canon Solutions America, Inc. empowers companies with printing solutions and professional services.
Canon Solutions America, Inc. helps drive innovation, sustainability, and efficiency in printing and document management solutions.
A competitive compensation package is offered, including medical, dental, vision, 401(k), vacation, and more.
All qualified applicants will be considered regardless of race, color, religion, sex, or national origin.
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