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Member Retention and Growth Specialist-2
2 weeks ago
Position Purpose:
The Membership Retention Specialist is responsible for activities related to strengthening customer relationships through member education relative to benefits and Plan usage and for local "high touch" outreach to improve membership retention of current and new Health Net Medicare Advantage, Part D members, CalMediConnect Members, etc.
Acts as local resource and member advocate for members, supplementing the service work performed by the Customer Contact Center team.
Responds to escalated member issues and attempts resolution to enhance member experience and minimize controllable disenrollments.
Interfaces with the Customer Contact Center to address member issues by the specific member situation.
Assists members with special circumstances and works with Care Management to coordinate service needs for covered benefits.
Provides management with statistical data and market information regarding member issues and reports.
Hosts member informational meetings during Annual Enrollment Period/Open Enrollment Period (AEP/OEP). Facilitates member requests for "plan to plan" changes during AEP/OEP.
Supports Sales during AEP/OEP, by interfacing with Field Sales Representatives, Seasonal Captive Agents and Sales Management team members.
Conducts new member orientation meetings to integrate new members into Health Net.
Provides education to existing and new members in person, over the telephone and through member meetings and other community outreach activities.
Develops relationships with senior centers, senior focused community organizations, contracted providers, and other community resources to facilitate higher levels of awareness and understanding of Health Net CMC product or Health Net Medicare Programs and the services and plans available in the Health Net of Arizona Medicare Advantage service area.
Maintains and applies a high level of working knowledge regarding Centers for Medicare & Medicaid Services (CMS) regulations, particularly those related to Marketing and customer service.
Tracks and documents all member interactions, analyzes the associated data and makes recommendations to management to improve the customer experience.
Participates in interdepartmental discussions and planning to evaluate procedures and processes and achieve company goals.
Performs other duties as assigned.
Education/Experience:
Bachelor's degree in Sales, Marketing or other related field preferred. Minimum three years in sales and/or marketing, preferably in health care environment. Medicare experience strongly preferred.
License/Certification:
Current insurance license for state in which product is sold, or ability to obtain license within 45 days of hire.
For PA plan and Medicare only: No licensure requiredPay Range:
$ $46.68 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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