Customer Service Representative

2 weeks ago

River Falls, Wisconsin, United States Mnrubber Full time

** Quadion LLC / Minnesota Rubber & Plastics**

** Customer Service Representative**

River Falls, WI 54022

***Quadion LLC/** **Minnesota Rubber and Plastics** is a world leader in the material compound development, engineering design and manufacturing of custom molded elastomeric and thermoplastic components and assemblies. Our global reputation for producing the tough parts, is matched by our commitment to quality, product performance and service support. It is likely you come in contact with our parts in your daily life without even knowing it. From the faucet in your home, transmission in your car or the medical device that may have saved your life, Minnesota Rubber and Plastics provides the critical sealing components to make these products perform the way you expect. We take pride in this everyday.*

Summary

Minnesota Rubber & Plastics is seeking a Customer Service Representative who is ready to provide exceptional service to our customers. In this role you will identify and help implement critical, workable solutions for our customers. You will be responsible for; coordinating and managing order entry, providing product information, and ensuring that our customers inquiries are timely addressed. This position will support both our customer base and our sales team.

Essential Duties and Responsibilities

Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the customer as well as communicating status to all parties involved.

Collaborate with and support team members. Participate in group problem solving and team activities.

Serve as a liaison between external customers and internal functions to ensure customer satisfaction.

Proactively communicate to customers and account managers with a sense of urgency and professionalism. Handle all customer inquiries regarding delivery, availability of product, shipping information, expedites, etc.

Processes Purchase Orders, change orders, lab requests, and quotes for assigned accounts according to established department policies and procedures.

Addresses and resolves customer inquiries, problems and complaints regarding products, quality, delivery, etc. inclusive of complex and/or escalated customer concerns and inquires.

Provides support to Business Development Managers per assigned accounts according to departmental policies and procedures. Partners with Business Development Managers to investigate and resolve customer concerns. (i.e. quality and delivery).

Customer Service Representative