Japanese Bilingual Customer Service Supervisor

1 week ago

Torrance, California, United States Advantage Technical Full time

Position:
Japanese Bilingual Customer Service Supervisor - Logistics/ Freight Forwarding

Location:
Torrance,

CA

FLSA:
Exempt, Full-time

Report to:
Manager, Customer Service

Industry:
Logistics/ Freight Forwarding

SUMMARY

An international logistics/ freight forwarding company is looking for a Japanese Bilingual Customer Service Supervisor to ensure exceptional customer satisfaction by overseeing and managing a team of customer service representatives.

The Customer Service Supervisor will be responsible for maintaining a high standard of service delivery, resolving complex customer issues, providing instructions to the warehouse team, addressing customer inquiries, creating internal documents, overseeing essential clerical functions, and managing a range of specific duties within the logistics and freight forwarding operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT ARE LIMITED TO:

Lead and mentor a team of customer service representatives, fostering a positive and collaborative work environment.

Conduct regular team meetings, performance reviews, and provide constructive feedback for continuous improvement.

Manage incoming phone calls and emails from customers and subcontractors.

Resolve complaints and claims, ensuring customer satisfaction.

Coordinate customer inquiries and orders with the Warehousing Operation Department.

Provide instructions to the warehouse team for efficient order fulfillment and shipment processing.

Provide quotations to customers and rates to other branches.

Maintain selling rates, monitoring and negotiating costs/selling rates to maximize profit while ensuring customer satisfaction.

Track shipments and communicate shipment status to customers.


Handle daily shipment arrangements, including scheduling pickups and deliveries, preparing warehousing operation documents, sending pre-alert documents, tracing shipment status, and providing inquiry information with entry documents.

Update shipment status, offer quotes, and prepare necessary information and documents for import shipments.

Issue invoices to customers based on mutually agreed quotations.


Maintain a steady billing cycle for clients, monitoring invoice statuses, and informing customers of outstanding invoices with backup documents as needed.

Supervise subordinate employees and provide support when necessary.

Assume a managerial role in the absence of the Manager.

Seek continuous improvement in work processes for increased efficiency and cost-effectiveness.

Uphold high ethical standards in the workplace.

Report irregular issues and problems to the Manager for resolution.

Maintain effective communication with supervisors, coworkers, and external contacts.

Ensure compliance with all company policies and procedures.

Maintain a clean and safe working area and organize data and documents.

Perform special projects and other miscellaneous duties as assigned by the Manager.

QUALIFICATIONS:
Proven experience in a customer service leadership role within the logistics/freight forwarding industry.

Strong understanding of logistics and freight forwarding processes.

Excellent communication, leadership, and problem-solving skills.

Proficiency in relevant software and customer relationship management (CRM) tools.

Ability to work in a fast-paced environment and handle stressful situations with composure.

Detail-oriented with a focus on continuous improvement.


The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position.

Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance.

This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees.

Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays.

Other rewards may include short-term incentives and paid time off.


After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities.

You can download it from the App Store or get it on Google Play.
About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today.

These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America.

Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit


Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer.


This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it.

All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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