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Resident Experience

3 months ago

Chester Springs, Pennsylvania, United States Fieldstone at Chester Springs Full time

Are you a compassionate senior living professional with strong leadership skills and a passion for enriching the lives of seniors? Fieldstone at Chester Springs - the area's newest senior living community opening this Summer - is seeking an enthusiastic Resident Experience Manager who is ready to curate and enhance the quality of our residents' lives.


As Resident Experience manager, you will be responsible for overseeing all aspects of resident engagement, customer service, resident and family satisfaction, and reception team management.

Additionally, you will collaborate with corporate support to help shape the community's standards from the ground up.

This is a great opportunity to shape the community's character, set the foundation for culture, and lead the team members of Fieldstone into a successful future.

General day to day responsibilities will include

  • Providing exceptional customer service to residents and their families by addressing inquiries, resolving concerns, and ensuring their needs are met promptly and courteously.
  • Developing relationships with residents to understand their unique needs, preferences, and abilities.
  • Providing personalized support and assistance as needed to ensure resident comfort and satisfaction.
  • Managing the movein process as outlined in the Resident Move-In Checklist. Coordinating a movein timeline with other departments.
  • Facilitating the scheduling of resident assessments.
  • Maintaining an open and ongoing dialogue with the resident and/or family to ensure a smooth transition for the resident and to identify resident/family needs.
  • Greeting residents and their families on movein day and supporting them through the process.
  • Typing, collating, and distributing all correspondence and other materials.
  • Assisting with the resident orientation program.
  • Overseeing the reception team. Responsibilities include managing inquiries, coordinating appointments, and providing information to residents, families, and visitors. Ensuring the reception area maintains a welcoming atmosphere and operates efficiently.
  • Providing guidance, training, and support to ensure the delivery of highquality services throughout the community.
  • Serving as a liaison between residents, families, staff, and management to address concerns, gather feedback, and collaborate on initiatives to enhance the resident experience.
  • Ensuring compliance with regulatory guidelines and safety standards related to resident care, services, and reception operations. Maintaining a safe and secure environment for all residents and staff.
  • Staying current on trends and best practices in senior living and resident engagement, seeking opportunities for innovation and improvement to enhance the overall resident experience.
  • Performing other related duties as assigned by management.


A successful addition to the team will be a compassionate individual with demonstrated customer service skills, a passion for enriching the lives of seniors, a confident leader who motivates team members to continually improve service quality, ready to respond promptly to resident needs, and most importantly a professional who treats others with respect and approaches them in a tactful manner.

While we support continued learning and enrichment, and celebrate a culture that encourages learning new skills, there are base level requirements for this position that include but are not limited to:

  • Bachelor's Degree (BA) from four-year college or university in Gerontology, Social Work, Healthcare Administration, Hospitality, or a related field.
  • Previous experience working in a senior living community or similar environment, with demonstrated success in customer service, resident engagement, leadership, and team management.
  • Strong interpersonal skills with the ability to build rapport and communicate effectively with seniors, families, and staff members.
  • Excellent organizational and leadership abilities, with the capacity to manage multiple priorities and supervise a team.
  • Understanding of the physical, emotional, and cognitive needs of seniors, along with sensitivity to diverse backgrounds and experiences.
  • Knowledge of regulatory requirements and safety protocols relevant to senior living communities.
  • Creativity, enthusiasm, and a genuine passion for enhancing the lives of seniors through exceptional service and support.
The Perks of Working with Us

  • Competitive pay plus comprehensive benefits (available day one of your first full month of employment)
  • Generous PTO package, including your birthday as a paid holiday
  • Medical, dental and vision insurance
  • 401k with company match
  • Employee assistance program
  • And so much more We'd love to chat with you about all the perks that specifically relate to what YOU are looking for in an employer
Top Reasons to Work with Us

  • Brand new community
  • A beautiful place to work every day
  • Familyowned and operated management company
  • Team approach to work
  • Sm