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Senior HPC Technical Account Manager
3 months ago
We are looking for a dedicated Senior HPC Technical Account Manager who is enthusiastic about data center and networking technologies. You will play a key role in delivering comprehensive solutions for innovative networking products, ensuring an exceptional customer experience for our largest clients. Collaborating with various teams, you will be the primary contact for technical inquiries, issue resolution, and customer support.
Joining the NVIDIA Enterprise Experience Support Team, you will excel as a proactive and effective communicator, taking charge of problem-solving to uphold high levels of customer satisfaction.
Collaboration with Engineering, Marketing, and Support departments is essential to address technical challenges effectively.Responsibilities:
- Addressing complex customer issues and technical problems by conducting thorough research, troubleshooting, and providing solutions for product installations and support, particularly focusing on NVIDIA InfiniBand and GPU Technology.
- Handling customer support queries via phone, email, and conference calls.
- Identifying and resolving issues during product installation, operation, and maintenance, as well as ensuring product compatibility with other vendors.
- Participating in cross-functional meetings to offer insights on product requirements and enhancing customer experience and support tools.
- Serving as a technical expert to develop and document best practices for internal teams, contributing to support process enhancements.
- Engaging in on-site visits and virtual meetings with customers.
Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience.
- Minimum 5 years of experience in providing extensive Customer Support and debugging for hardware and software products.
- Proficiency in Enterprise platform and systems engineering, Linux troubleshooting, and server knowledge.
- Expertise in Linux OS, System Administration, Networking, and knowledge of networking protocols and routing.
- Experience with containerized solutions and debugging networking protocols using tools like TCPDUMP and Wireshark.
- Exceptional interpersonal skills to lead critical issue resolutions efficiently under all circumstances.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with the ability to multitask effectively and prioritize tasks independently.
Preferred Skills:
- Proficiency in InfiniBand, RDMA, and GPU Technology.
- Knowledge of Clustering and HPC Data-Center technologies, including Upper Layer Protocols.
- Familiarity with additional Operating Systems such as Microsoft Windows, VMware, Unix.
- Experience in Shell scripting (Bash/Python), Ethernet, and Storage technologies.
The salary range for this position is between 104,000 USD - 195,500 USD, depending on your location, experience, and industry standards. In addition to your base salary, you will receive equity and benefits. NVIDIA accepts applications continuously and is committed to promoting diversity in the workplace, being an equal opportunity employer without discrimination based on various characteristics protected by law.
