Customer Care Representative Supervisor
2 weeks ago
THE POSITION
Are you someone who is highly motivated and passionate about ensuring customer satisfaction? If so, PennDOT's Driver and Vehicle Services' (DVS) Customer Care Center is currently seeking a Customer Care Representative Supervisor.
In this role, you will be responsible for overseeing a team of customer service representatives who handle various telephone and email inquiries related to DVS activities, such as motor vehicles, inspections, driver licensing, CDL, REAL ID, and more.
Join our team today and make a difference in customer careDESCRIPTION OF WORK
Your primary duties will involve overseeing calls and emails to improve staff performance, support employee growth, and deliver exceptional customer service.
You will also act as the primary contact for customers needing specialized assistance and be alert to any issues that may require senior management attention.
You will train staff to assist customers effectively and aim for first-contact resolution whenever feasible.Additionally, you will supervise clerical staff, utilizing a wide range of knowledge to address complex customer concerns and inquiries across all DVS services.
Your role includes monitoring unit activities to ensure customer service, quality, and production goals are achieved or surpassed. You will provide guidance to staff, handle escalated calls, and adjust call queues to meet changing demand.Maintaining positive relationships with various DVS departments is crucial, as you may need to advocate for customers to ensure their needs are addressed.
Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:
- Full-time employment, 80 hours bi-weekly
- Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Supervisor 1; or
- One year as a Clerical Assistant 3; or
- Two years of as a Clerical Assistant 2; or
- An equivalent combination of experience and training.
Additional Requirement:
- You must be willing and able to travel to Harrisburg for a minimum of 4 weeks for training and orientation. (Travel expenses will be paid.)
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Ability to effectively communicate orally and in writing
- Prior call center experience
- Prior customer service experience
- Bilingual
Legal Requirements:
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at ra-cs-Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.Learn more about our Total Rewards by watching this short video
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
We know there's more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good.
As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee PerksSometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
- Eligibility rules apply.
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Supervisor 1 for one or more years full-time?
- Yes
- No
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.03
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 3, as a Clerk 3, as a Clerk Typist 3, or as a Clerk Stenographer 3 for one or more years full-time?
- Yes
- No
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.05
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2, as a Clerk 2, as a Clerk Typist 2, or as a Clerk Stenographer 2 for two or more years full-time?
- Yes
- No
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.07
How many years of full-time moderately complex clerical (or higher level clerical) work experience do you possess?
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.09
How many semester credits of college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision.
You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.
You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation.
- 60 credits or more
- 30 but less than 60 credits
- 15 but less than 30 credits
- Less than 15 credits
- No
10
Additional Requirement Are you willing and able to travel to Harrisburg for a minimum of 4 weeks for training and orientation? (Travel expenses will be paid.)
- Yes
- No
Preferred Qualification Do you have experiencing using a PC or laptop?
- Yes
- No
Preferred Qualification Do you have experience using Microsoft computer applications such as Word, Excel, and Outlook?
- Yes
- No
If you answered yes, please identify which applications you are claiming experience in utilizing. If you answered no, type N/A in the text box below.
14
Preferred Qualification Are you able to effectively communicate orally and in writing?
- Yes
- No
Preferred Qualification Do you have prior call center experience?
- Yes
- No
If you answered yes, please describe the call center experience you are claiming. If you answered no, type N/A in the text box below.
17
Preferred Qualification Do you have prior customer service experience?
- Yes
- No
If you answered yes, please describe the customer service experience you are claiming. If you answered no, type N/A in the text box below.
19
Preferred Qualification Are you bilingual?
- Yes
- No
If you answered yes, please list the languages in which you are fluent. If you answered no, type N/A in the text box below.
Required Question
Agency Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website
-
Customer Care Representative Supervisor
2 weeks ago
Reading, Pennsylvania, United States Commonwealth of PA Full timeTHE POSITION:DESCRIPTION OF WORK:Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information: Fulltime employment, 80 hours biweekly Work hours are 8:00 AM to 5:00 PM, Monday Friday, with 60minute lunch- Salary:_ _**In some cases, the starting salary may be...
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States South Central Transit Authority Full timeHOW TO APPLYSCTA Employment ApplicationSCTA is an equal opportunity employer.Equal Employment Opportunity Program:The South Central Transit Authority (SCTA) is hereby committed to comply with prohibitions against discrimination on the basis of race, color, creed, national origin, sex, age, or handicap as set forth in the Civil Rights Act of 1964, as amended,...
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States EnerSys Full timeThe Customer Service Representative will coordinate and execute administrative duties, as well as support account, sales, and service activities with a very strong focus on material return authorizations (MRA's) and processing credits. HYBRID work sc Customer Service Representative, Customer Service, Representative, Retail
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States Richelieu Hardware Full timeCompany OverviewRichelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States DS Smith Full timeCustomer Service Representative at XYZ CompanyThe mission of our Customer Service Representative is to efficiently manage interactions among Account Executives, Customers, and Production throughout the ordering and delivery process. Ensuring clear communication and delivering high-quality service on time. This role collaborates with various teams within the...
-
Customer Service Representative
2 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeJob Description Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization...
-
Customer Experience Representative
1 month ago
Reading, Pennsylvania, United States BRUNT Workwear Full timeWe're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.The BRUNT team is not only devoted to improving on the old workwear standards, but we're also creating a community...
-
Customer Experience Representative
4 weeks ago
Reading, Pennsylvania, United States BRUNT Workwear Full timeWe're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.The BRUNT team is not only devoted to improving on the old workwear standards, but we're also creating a community...
-
Child Care Group Supervisor
2 weeks ago
Reading, Pennsylvania, United States YMCA of Reading & Berks County Full timeAre you searching for an exciting part-time opportunity where you can make a difference in the lives of children? Look no further YMCA of Reading & Berks County is seeking a passionate and energetic individual to join our team as a Part-Time Child Care Group Supervisor. As a Group Supervisor, you will have the thrilling experience of working directly with...
-
Customer Service Manager
2 weeks ago
Reading, Pennsylvania, United States Restaurant Depot Full time$ $14.99 an hourPosition Title: Customer Service ManagerDepartment: SalesSupervisor: Branch ManagerFLSA:Non-exemptPosition Summary:Responsible for providing professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in product selection, merchandising, and...
-
Customer Service Representative
4 days ago
Reading, Pennsylvania, United States EnerSys Full timeReference #: 801FA EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive...
-
On-Site Service Representative
2 weeks ago
Reading, Pennsylvania, United States Grainger Businesses Full timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...
-
On-Site Service Representative
4 weeks ago
Reading, Pennsylvania, United States Grainger Businesses Full timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...
-
Medical Call Center Representative
2 weeks ago
Reading, Pennsylvania, United States Dermatology Partners Full timePassionate about excellent patient care? Looking for a career with growth opportunities? Come join our team at Dermatology PartnersWe offer competitive pay, work life balance, and benefitsDermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Founded on caring compassion for our patients, deploying the latest...
-
BDC Customer Care Specialist
2 weeks ago
Reading, Pennsylvania, United States Route 128 Honda Careers Full time*Job Summary*: We are looking for a BDC Customer Care Specialist to join our growing team The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. *Benefits Competitive Pay PTO Medical, Dental, and Vision Insurance Life Insurance Career Growth...
-
BDC Customer Care Specialist
2 weeks ago
Reading, Pennsylvania, United States Route 128 Honda Full time*Job Summary*: We are looking for a BDC Customer Care Specialist to join our growing team The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. *Benefits* Competitive Pay PTO Medical, Dental, and Vision Insurance Life Insurance Career Growth...
-
Reading, Pennsylvania, United States Penske Logistics Full timePosition Summary: In the Commercial Reservations Sales Representative role, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country. You'll be part of a...
-
Inside Sales Representative
2 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timePosition OverviewWe are looking for an Inside Sales Representative to join our team at a leading company in the belting industry. As an Inside Sales Representative, you will be responsible for managing key accounts, providing technical support to customers, and driving sales through proactive communication via phone and email. Your primary goal will be to...
-
Sales Representative B- On Premise
4 weeks ago
Reading, Pennsylvania, United States Breakthru Beverage Group Full timeOverview: We are experts in the beer, wine and spirits industry looking for individuals who share our passion for customer service and thrive in a fast-paced selling environment. As a Sales Representative, you will cultivate and grow on-premise account relationships located in Reading to maximize the sales of supplier brands through effective planning,...
-
Sales Representative B- On Premise
1 month ago
Reading, Pennsylvania, United States Breakthru Beverage Group Full timeOverview: We are experts in the beer, wine and spirits industry looking for individuals who share our passion for customer service and thrive in a fast-paced selling environment. As a Sales Representative, you will cultivate and grow on-premise account relationships located in Reading to maximize the sales of supplier brands through effective planning,...
