Inside Sales Representative

1 week ago


Reading, Pennsylvania, United States AMMEGA Full time

Position Overview

We are looking for an Inside Sales Representative to join our team at a leading company in the belting industry. As an Inside Sales Representative, you will be responsible for managing key accounts, providing technical support to customers, and driving sales through proactive communication via phone and email. Your primary goal will be to improve the quote to order conversion rate of key accounts and enhance business relationships.

Primary Responsibilities and Duties

  • Make outbound quote follow-up calls and e-mails to existing key customers for lead qualification and product/service sales.
  • Support the Customer Service Manager and collaborate on various projects when necessary.
  • Manage business matters via CRM, including call schedules, quote follow-up, and product inquiries.
  • Handle inbound sales leads and convert them into sales.
  • Provide product demonstrations to qualified customers on request.
  • Track stock levels for accounts in coordination with the Supply Chain team.
  • Coordinate customer training and visits as required.
  • Prepare business transaction reports to track revenue and update leadership.
  • Consult with Sales on commercial and technical issues.
  • Assist customers with transactions and product information.
  • Utilize telephone sales and support skills to create interest and offer value-added products and services.
  • Handle customer complaints and credits when necessary.
  • Develop action plans to grow business for assigned accounts.
  • Other projects and duties as assigned.

Knowledge and Skill Requirements

  • Bachelor's degree or 1-2 years of related business-to-business customer service experience.
  • Ability to analyze and interpret business data and regulations.
  • Strong written and verbal communication skills.
  • Knowledge of technical products, preferably in modular belts.
  • Proficiency in Outlook, Excel, Salesforce, QlikView, and Navision.
  • Problem-solving and mathematical abilities.
  • Experience in a manufacturing environment desirable.
  • Ability to travel up to 20%.
  • Must be eligible to work in the US.

Competencies

  • Results-oriented with effective planning and organization skills.
  • Detail-oriented and deadline-driven.
  • Advanced problem-solving capabilities.
  • Excellent communication and negotiation skills.
  • Ability to influence and impact results.

Key Behaviors and Tenets of 80/20

  • Be accountable and honest with co-workers and customers.
  • Challenge the status quo and be innovative problem solvers.
  • Engage with the team and add value to the company.
  • Expect excellence from yourself and others.
  • Overserve top customers and simplify processes for improvement.

Physical Demands

  • The role may require sitting, standing, walking, and occasional lifting.
  • Specific vision abilities are needed, including close vision and adjusting focus.


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