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Network Engineer

3 months ago

Springfield, Ohio, United States ProStratus, LLC Full time
Job Description

This position plays a crucial role in supporting our client base, deployments, and engineering projects. The ideal candidate should excel in swiftly troubleshooting issues and implementing proactive solutions.

Do you embody these qualities?

  • Go-to resource for technology challenges
  • Proven in managing multiple projects
  • Proficient in handling customer complaints
  • Highly disciplined and focused individual
  • Expert at coordinating with a team of technicians
  • Ownership of technical issues and resourceful in finding solutions
  • Comfortable in time-sensitive situations
  • Customer-oriented mindset aligned with business goals
  • Natural talent for building quick rapport

Key Responsibilities:

  • Provide customer support for IT infrastructure
  • Handle network and server administration
  • Address escalated technical issues
  • Offer technical guidance to clients
  • Resolve client issues via various communication channels
  • Design and implement IT solutions
  • Provide technical leadership to drive company objectives
  • Serve the Columbus/Springfield/Dayton area

Requirements:

  • 2+ years of IT/Management experience
  • Proficiency in networking and server management
  • Expertise in server deployment and troubleshooting
  • Strong Troubleshooting Skills
  • Hands-on experience with Microsoft technologies
  • Experience with ConnectWise Manage / Automate or similar tools
  • Effective communication skills for technical and non-technical audiences
  • Ability to present effectively to diverse audiences