Assistant Manager

7 days ago


Lawrenceville, Georgia, United States Northgate Tommy's Express Full time

Job Title: Assistant Manager at Tommy's Express

The Assistant Manager (AM) reports directly to the General Manager (GM) and assists with the day-to-day operations of the car wash. If you enjoy leading and developing a high-performing team and want to play a key role in business strategy and driving results, this opportunity at Tommy's Express is for you

As a Tommy's Assistant Manager, you will:

  • Demonstrate and maintain the highest level of customer service
  • Work alongside the GM to help build strong teams, drive a culture of high performance and engagement for an exceptional customer experience
  • Support in the recruitment of staff and assist in managing weekly scheduling, reporting, team meetings, and other necessary tasks
  • Ensure equipment maintenance and site audits to uphold quality and customer experience
  • Foster staff growth through onboarding, performance feedback, and developmental opportunities
  • Diagnose equipment issues, perform repairs, and conduct necessary adjustments
  • Take on 'Manager on Duty' responsibilities when the GM is absent
  • Participate in promotions, trainings, and special events
  • Utilize technical and mechanical skills and have a basic understanding of Excel and office applications
  • Identify business trends, collaborate with partners, and contribute to strategic plans
  • Lead change initiatives while ensuring operational efficiency
  • Possess strong written and verbal communication skills
  • Have experience in retail finance, including P&L management
  • Work independently while upholding company standards
  • Hire and develop a high-performing team aligned with company objectives
  • Manage personnel matters following company policies and regulations
  • Establish an inclusive environment for team development and conflict resolution

Compensation details: Yearly Salary


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