front desk agent

2 weeks ago


Virginia Beach, Virginia, United States Harmony Hospitality Full time

Front Desk Agent at Wyndham Virginia Beach Oceanfront



Are you full of energy, friendly, and outgoing? This role might be a great fit for you.


About the company: Join our team at Wyndham Virginia Beach Oceanfront, where we prioritize providing top-notch service to our guests while ensuring maximum room revenue and occupancy.


Job Description:


The Front Desk Agent plays a crucial role in offering attentive, polite, and efficient assistance to all guests during check-in, throughout their stay, and at checkout.


  • Maintain a warm and friendly attitude consistently.
  • Communicate effectively with all colleagues and guests in a friendly and attentive manner.
  • Listen to and address concerns raised by employees and guests.
  • Handle multiple tasks and prioritize functions effectively.
  • Participate actively in conflict resolution when necessary.

Fundamental Requirements:

  • Interact with guests and colleagues in a friendly and attentive manner.
  • Provide prompt responses to guest inquiries about hotel services and facilities.
  • Ensure timely delivery of packages, mail, and messages.
  • Assist guests with information about local amenities.
  • Adhere to cash handling and credit policies.
  • Collect all required information for room reservations.
  • Facilitate check-ins and checkouts efficiently and courteously.

Job Types: Full-time, Part-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Weekends as needed

Education:

  • High school or equivalent (Preferred)

Shift Availability:

  • Night Shift (Preferred)

Ability to Relocate:

  • Virginia Beach, VA: Relocate before starting work (Required)

Work Location: In person


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