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front desk agent
2 weeks ago
Front Desk Agent at Wyndham Virginia Beach Oceanfront
Are you full of energy, friendly, and outgoing? This role might be a great fit for you.
About the company: Join our team at Wyndham Virginia Beach Oceanfront, where we prioritize providing top-notch service to our guests while ensuring maximum room revenue and occupancy.
Job Description:
The Front Desk Agent plays a crucial role in offering attentive, polite, and efficient assistance to all guests during check-in, throughout their stay, and at checkout.
- Maintain a warm and friendly attitude consistently.
- Communicate effectively with all colleagues and guests in a friendly and attentive manner.
- Listen to and address concerns raised by employees and guests.
- Handle multiple tasks and prioritize functions effectively.
- Participate actively in conflict resolution when necessary.
Fundamental Requirements:
- Interact with guests and colleagues in a friendly and attentive manner.
- Provide prompt responses to guest inquiries about hotel services and facilities.
- Ensure timely delivery of packages, mail, and messages.
- Assist guests with information about local amenities.
- Adhere to cash handling and credit policies.
- Collect all required information for room reservations.
- Facilitate check-ins and checkouts efficiently and courteously.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Shift Availability:
- Night Shift (Preferred)
Ability to Relocate:
- Virginia Beach, VA: Relocate before starting work (Required)
Work Location: In person
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