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Resource Specialist

3 months ago

Bozeman, Montana, United States Bozeman Health Full time
Position Summary:

The Resource Specialist supports patients and clinic teams by performing necessary duties to ensure patients' needs are met prior to, during, and after a clinic visit. This includes pre-visit data/record collection, entering medical records/orders, completing prior authorization and patient forms, as well as identifying/ordering/stocking clinic supplies, equipment, medication, and vaccines.

Minimum Qualifications:

  • High School Diploma or equivalent
  • 1 year of medical/clinic experience with scheduling responsibility
  • Knowledge of HIPAA regulations

Preferred:

  • 1 year experience working in Epic
  • Medical Terminology knowledge

Essential Job Functions:

In addition to the essential job functions listed, employees must complete all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

  • Schedule/Fax/phone/mail/data entry/order for patient packets, medical records, referrals, paperwork, forms, and letters
  • Order Wellness labs and send out patient paperwork
  • Complete prior authorization for imaging, procedures, and prescriptions
  • Coordinate Patient Assistance Program for clinic patients
  • Order/stock clinic supplies, lab supplies, medications, immunizations, and manage VFC

Knowledge, Skills, and Abilities:

  • Demonstrates sound judgment, patience, and maintains a professional demeanor
  • Ability to work in a busy and stressful environment
  • Strong interpersonal, verbal and written communication skills
  • Detail oriented and organizational
  • Computer applications proficiency, MS Office, EMR, internet applications, and standard office equipment
  • Strong emotional intelligence, interpersonal, and teamwork skills

Physical Requirements:

  • Lifting, Pushing, and Pulling:
    Lift 30 pounds of weight and carry equipment/supplies
  • Extended Hours:
    May involve sitting, walking, or standing for eight or more hours daily
  • Flexible Schedule:
    May necessitate working beyond a standard workweek, including weekends and after-hours shifts
  • On-Call Availability:
    May be required to respond promptly to organizational, patient, or employee needs
  • Effective Communication:
    Proficient in communication through various technologies
  • Handling Challenging Situations:
    Ability to de-escalate situations and work effectively with upset individuals
  • Repetitive Tasks:
    Ability to perform repetitive tasks as needed

Exposures:

Job tasks may involve exposure to bloodborne pathogens, radiation, various chemicals and medications, and infectious diseases due to contact with patients.

The above statements are intended to describe the general nature of work being performed, they are not a contract nor an exhaustive list of all job duties. Working at Bozeman Health requires a commitment to caring for communities in Southwest Montana, delivering the best care with excellence, compassion, and joy.