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Sr System Engineer

3 months ago

St Louis, Missouri, United States bioMérieux SA Full time
Position Summary:

Ensure customer satisfaction and contribute to service profitability, Provide remote technical & scientific support & services, including troubleshooting and field action completion to guarantee the best remote fix rate. Identify, anticipate and act in order to avoid any disruption affecting customer and patients

Responsibilities:
  • Answer internal/external customer simple to complex inquiries per established guidelines, document the ERP system according company standards and regulations.
  • Lead launch/implementation of new systems by learning new products, develop documentation
  • Lead the troubleshooting analysis; plan the action response; follow up to ensure customer satisfaction
  • Report all events in the CRM to guarantee traceability and customer complain tracking
  • Drive new bioMérieux products and procedures that are job specific, create documentation and troubleshooting protocols; provide training as needed
  • Participate in revenue generation initiatives through promotion of value added projects and services depending on local organization
  • Ability to onboard new comers
  • Develop and provide customers training
  • Act as a referent in her/his field of expertise
  • Coach and/or consult with Application Specialist, System Engineer, Management, Global Customer Support, and Lab IT Support.
Studies and Experience:
  • Bachelor/ Master's degree in engineering (electronic computer/biotechnology) with 3-5 years' experience
Skills and Qualifications:
  • Customer and solution oriented
  • Organized, rigorous and autonomous
  • Good communication/ presentation skills
  • Ability to handle CRM (Dashboard creation)
Job ID: 33545