Event Technician, Audio Visual

2 weeks ago

Indianapolis, Indiana, United States Encore Full time

Job Opportunity: Audiovisual Technician at [Company Name]

Description:

Position Overview:

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.

Key Responsibilities:

  • Equipment Operation: Ensures flawlessly executed events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
  • Customer Service: Strives to exceed customer expectations and needs, maintains positive client relationships, and monitors events throughout the day.
  • Technical Ability: Understands and troubleshoots equipment and software issues in a timely manner.
  • Systems Knowledge: Follows procedures accurately, increases revenue through up-selling techniques, and finalizes invoices with clients.

Qualifications:

  • High School Diploma required, Associate's degree preferred.
  • 1 year of customer service or hospitality experience preferred.
  • 1 year of audiovisual experience or equivalent educational background preferred.
  • Valid driver's license required for team members operating Company vehicles.
  • Must be able to lift 50 lbs.

Competencies:

  • Deliver World Class Service: Hospitality, Ownership.
  • Do The Right Thing: Instills Trust, Safety Conscious.
  • Drive Results: Action Oriented.
  • See The Big Picture: Tech Savvy.
  • Value People: Communicates Effectively.

Work Environment:

  • Hotel: Work performed in a hotel/convention center with varying conditions. Team members may face irregular hours, irregular shifts, and exposure to heights.
  • Warehouse: Work at event venues and warehouses, with exposure to outdoor temperatures and high-end equipment.

Physical Requirements:

Team members must meet physical criteria for job functions, including vision, lifting, and carrying capabilities. Time allocation per day varies for different physical tasks.

Note: This description is not exhaustive and subject to revision by management.

Qualifications:

Skills, Behaviors, Motivations, Education, Experience, Licenses & Certifications

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