Sr. Customer Service Technician
2 weeks ago
Sr. Customer Service Technician
Job Number:
Category: Help Desk / Support
Description: Job Title: Sr. Customer Service Technician
Location: Annapolis, MD
Zip Code: 21401
Start Date: Right Away
Job Type: Contract
Pay Rate: Up to $23.81/hr
Schedule: Swing shift 3pm-11:30pm Rotation is 5 on - 2 off, then 5 on - 3 off
Keywords: #CustomerServiceTechnician #AerospaceIndustryJobs
JOB RESPONSIBILITIES:
Handle incoming calls and ascertain if the call is of a customer service or technical nature.
Open call and trouble tickets in our ticketing system database for all incoming inquiries.
Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
Track open trouble tickets to resolution.
Interface with Operations Center personnel customers technicians and management.
Troubleshoot/configure airport devices used for the management of air passenger baggage.
Provide excellent customer service and support for all customer contacts
REQUIRED QUALIFICATIONS:
Must be a US Citizen or US Person (Perm Resident w/ Green Card)
HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR
In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
One or more years of customer service experience, required.
Demonstrate strong customer service and communications skills - both written and verbal good computer skills good problem-solving skills good multi-tasking skills and ability to work independently.
Demonstrate basic understanding of digital communications and network environment.
Demonstrate excellent customer service skills, outstanding phone skills, good typing skills.
Demonstrate a basic knowledge of MS Windows and Office applications.
Demonstrate strong analytical and effective problem-solving skills.
Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.
PREFERRED QUALIFICATIONS:
Comptia A+ Certification
Excellent customer service skills, outstanding phone skills, good typing skills.
Ability to work in a 24/7 Operational Environment.
Basic knowledge of digital communication and network environment.
Strong analytical and effective problem-solving skills.
Strong understanding of ITIL practices.
Experience with Remedy and/or ServiceNow platforms.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at
EOE/F/M/D/V
Location: Annapolis , MD
Minimum Experience (yrs): 4+
Required Education: Associate (AA, AS...)
Benefits:
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