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Job Opportunity- Trainer Senior BSA
1 week ago
Job Title: Trainer Senior BSA
Location: 200 I St SE Washington,DC 20003
Duration: 12 Months
Job Description:
BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.
Responsibilities:
Business analysis and process mapping.
Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
Training and organizational change management.
Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
11-15 yrs. BA experience
Required
11
Years
Project management skills with the ability to prioritize tasks and meet deadlines
Highly desired
5
Years
11-15 yrs. requirements gathering and documentation
Required
11
Years
11-15 yrs. MS Office/suites experience
Required
11
Years
Hands-on end-user training on Dynamics 365
Highly desired
3
Years
Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support
Required
3
Years
Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria
Required
3
Years
Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION
Required
2
Years
Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint
Highly desired
1
Years
Experience in Child Welfare Agency
Highly desired
1
Years
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