Job Opportunity- Trainer Senior BSA

1 week ago


Washington, Washington, D.C., United States Instant Serve LLC Full time
Job DescriptionJob Description

Job Title: Trainer Senior BSA

Location: 200 I St SE Washington,DC 20003

Duration: 12 Months

Job Description:

BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.

Responsibilities:
Business analysis and process mapping.

Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.

Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.

Training and organizational change management.

Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.

Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.

Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

11-15 yrs. BA experience

Required

11

Years

Project management skills with the ability to prioritize tasks and meet deadlines

Highly desired

5

Years

11-15 yrs. requirements gathering and documentation

Required

11

Years

11-15 yrs. MS Office/suites experience

Required

11

Years

Hands-on end-user training on Dynamics 365

Highly desired

3

Years

Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support

Required

3

Years

Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria

Required

3

Years

Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION

Required

2

Years

Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint

Highly desired

1

Years

Experience in Child Welfare Agency

Highly desired

1

Years


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