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Auto Collections Agents
2 weeks ago
CornerStone Staffing is currently recruiting for Auto Collections Agents who are customer focused for a long term opportunity with a premier auto finance company in the North Fort Worth area. If you are driven and looking for your next career opportunity Apply Now
Job Title: Auto Collections Agents
Pay: $ $21.00/ BOE
Schedule: Monday through Friday - Some flexibility between 8am and 7pm
Location: N. Fort Worth **hybrid after training**
Job Duties:
Make outbound and take inbound calls from Auto Financial Services customers for the purposes of:
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable
Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed
Maintain corporate standards and compliance requirements
Successful candidates will demonstrate a high attention to detail and must be willing to make difficult decisions and recommendations through analysis and the probability of recovery
Required:
1-2 years' experience in Customer Service and/or Collections environment preferred
HS Diploma or GED required. Bachelor's Degree is preferred
Familiar with the automotive industry is a plus
Experience with Skip Tracing a plus
Quick problem solving ability
Attention to detail
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
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Fort Worth, Texas, United States CornerStone Staffing Full timeCornerStone Staffing is currently recruiting for Auto Collections - Customer Service Representatives for a great opportunity with a Premier Auto Finance Company in the North Fort Worth areaAPPLY NOWJob Title: Collections RepresentativesPay: $ $21.00/hr.Schedule: Monday through Friday - 8 hour shift between 8am-7pmJob Duties:Outbound and inbound...
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