Client Support Specialist I

1 week ago

Billings, Montana, United States First Interstate Bancsystem Inc Full time
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at ourGreat West Center in Billings, MT branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life.

That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.


Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.

Child Care Assistance Program for eligible dependent(s).
We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
The health and happiness of the places we call home matter to us.

Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply.

Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.


SUMMARY


We help people and their money work better together The role of the Client Support Specialist helps us fulfill our mission through inbound calls assisting with financial questions.

Our core values are People First-Always, Seek Greatness, Commitment to Community and Celebrate Success This role is primarily on phone system all day to assist our client base during hours of operation.

They will respond to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.

DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.

Support daily incoming calls in a flexible work environment
Support both internal and external clientinteractions for general inquiries as well as complex financial transactions

Provide outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.

Ability to balance multiple tasks effectively.

Use bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.

Ability to actively listen, show empathy, problem solve, and deliver great solutions.
General maintenance of financial accounts ensuring attention to detail
Thorough understanding of banking products and services
Ability to self-manage productivity while ensuring banking regulatory compliance.
Successful completion of all required annual and compliance training.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). At least 12 months experience in a customer service capacity or equivalent experience

Experience in a call/contact center strongly desired.

OTHER SKILLS AND ABILITIES
Skills and abilities to develop and maintain effective relationships and respond to inquiries and circumstances, as necessary. The ability to work in fast paced environment. Be adaptable to change and remain alert of his or her work surroundings. Accuracy of written and verbal communication.

Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal/external inquiries accurately and efficiently.

Ability to actively seek out solutions from support resources provided. Ability to identify and communicate system/product performance issues. Participate in group huddles and provide necessary feedback when additional support materials are necessary.

Keyboarding skills; speed and accuracy. 10 key accuracy. Computer knowledge and skills and the ability to explain product troubleshooting steps to clients. Able to work independently. Conscientious and detail oriented. Able to comply with all bank policies and procedures.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT


While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

The employee is occasionally required to stand, walk, and climb or balance.

The noise level in the work environment is usually moderate.

WORK SCHEDULE


The current schedule for this position is 10AM-7PM with rotating Saturdays dependent on scheduling needs, and subject to change per management.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position.

We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

  • Client Support Specialist I

    1 week ago

    Billings, Montana, United States First Interstate Bancsystem Inc Full time

    If you are currently working at FIB, please submit your application via the Career Worklet in the Employee Portal.This job is situated at our Great West Center in Billings, MT branch.About the Company and Position:At our company, we understand that your career is just one part of a full, demanding life. This role offers a chance to assist individuals with...

  • Litigation Support Specialist

    1 week ago

    Billings, Montana, United States Reciprocity Industries Full time

    : Join Our Dynamic and Growing TeamAre you a detail-oriented individual with strong communication skills and a passion for helping others? If so, we have an exciting opportunity for you Our company is seeking a talented Litigation Support Specialist to join our fast-paced, high-energy team. This position offers excellent growth potential and a chance to make...

  • Client Support Representative

    1 week ago

    Billings, Montana, United States Reciprocity Industries, LLC Full time

    Job DescriptionJob DescriptionDescription: Job OverviewThe Client Support Representative serves as the first point of contact for clients calling into AVA Law Group. This role is crucial in setting the tone of professionalism and responsiveness. The Representative will ensure that clients are greeted warmly via inbound calls, receive accurate information...

  • Garnishment Subpoena Specialist I

    1 week ago

    Billings, Montana, United States First Interstate Bancsystem Inc Full time

    At our company, we are looking for a dedicated individual to provide outstanding customer support to our clients, both inside and outside the organization. Your main role will be helping in minimizing risks and handling levies and garnishments, while having a good grasp of subpoenas for all departments across our organization.It's essential to stay informed...

  • OSP Inspector I

    1 week ago

    Billings, Montana, United States MOUNTAIN, LTD. Full time

    Mountain Ltd. has an opening for an OSP Inspector in the Billings, MT area. Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery, and skilled...

  • Case Specialist

    1 week ago

    Billings, Montana, United States State of Montana Full time

    Assess program and client needs and ensure that program objectives are met. Work with community members and other stakeholders to identify necessary programs and services. Identify, suggest, or implement improvements to programs and services. Prepare Specialist, Healthcare, Program

  • Mainland Logistics I

    1 day ago

    Billings, Montana, United States Par Pacific Full time

    The Opportunity Par Pacific Holdings is seeking a highly motivated and experienced I& E Engineer to join our dynamic mainland logistics division. Reporting to the Mainland Logistics Engineering and Integrity Manger and as key member of our engineering team, you will play a critical role in ensuring the safe, reliable, and efficient operation of our pipeline...

  • Client Advocate

    1 week ago

    Billings, Montana, United States HRDC7 Full time

    JOB SUMMARYUnder the supervision of the Program Manager and in accordance with the direction and mission of District 7 HRDC, the Client Advocate is delegated the responsibility of assisting participants in the Emergency Solutions Grant Program to become self-sufficient through assessing their strengths and needs and by connecting them with resources to...

  • GIS Specialist

    2 months ago

    Billings, Montana, United States Department Of The Interior Full time

    Summary Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a GIS Specialist. Make a difference in the West by assisting in meeting increasing water demands while protecting the environment.Duty Location: Billings, MontanaLiving conditions: DutiesServes as a regional Geographic information system...

  • Teaching Assistant I

    1 week ago

    Billings, Montana, United States Head Start, Inc. Full time

    Teaching Assistant IJOB DESCRIPTIONPOSITION: Teaching Assistant IDEPARTMENT: Child & Family Services - Education SUPERVISOR: Education Coordinator STATUS: Non-Exempt BAND: Band 3, Level 1JOB SUMMARY:This position provides support to the education component at Head Start, Inc. To ensure high quality, individualized early childhood education by assisting...

  • Procurement Specialist

    1 week ago

    Billings, Montana, United States Native American Development Corporation Full time

    Job DescriptionJob DescriptionSalary: $60,000.00Job Summary:The APEX Accelerator Procurement Specialist is located in Billings, MT and serves as a resource for Native/tribally owned businesses to obtain procurement technical assistance throughout the two BIA Regions, Rocky Mountain and Great Plains. The goals of the APEX Accelerator program are to serve as a...

  • Regional Support Center Representative

    1 week ago

    Billings, Montana, United States SPECTRUM Full time

    If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for youAt Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Field Ops...

  • Patient Access Assoc I Registration Specialist

    1 week ago

    Billings, Montana, United States Intermountain Health Full time

    Job Title: Patient Account RepresentativeCompany: Intermountain HealthIn this role, you'll be the go-to person for handling patient account matters at Intermountain Health. Take a look at the exciting responsibilities: Verify patient benefits with VA Ensure accurate patient information in Epic system Assist patients with inquiries on statements and charges...

  • Executive Respiratory Biologics Sales Specialist

    1 week ago

    Billings, Montana, United States AstraZeneca Full time

    Job DescriptionAre you an experienced Sales Professional looking to join a company that follows the science and turns ideas into life changing medicines? If you're passionate about what science can do to make a difference to patients' lives and ready to discover what you can do – join us.Working here means being entrepreneurial, thinking big and working...

  • Medical Staff Specialist

    1 week ago

    Billings, Montana, United States Billings Clinic Full time

    Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And youll want to stay at Billings Clinic for the amazing...

  • Patient Access Specialist Admitting Lead

    1 week ago

    Billings, Montana, United States Billings Clinic Full time

    Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And youll want to stay at Billings Clinic for the amazing...

  • Anesthesiology in the Rockies: $100K bonus at #1 Hospital in

    1 week ago

    Billings, Montana, United States Billings Clinic Full time

    Are you a BE/BC Anesthesiologist looking for new opportunities? Join our team at a leading tertiary care facility and Level I Trauma Center in the largest independent healthcare system in Montana, Wyoming, and the western Dakotas. About the company: Enjoy practicing medicine in a vibrant city while embracing the Rocky Mountain lifestyle. Benefit from a...

  • Sr Therapy Development Specialist, CoreValve

    1 month ago

    Billings, Montana, United States Medtronic Full time

    Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.CAREERS THAT CHANGE LIVES - POSITION...

  • Sr Therapy Development Specialist, CoreValve

    4 weeks ago

    Billings, Montana, United States Medtronic Full time

    Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.CAREERS THAT CHANGE LIVES - POSITION...

  • Provider Onboarding Specialist

    1 week ago

    Billings, Montana, United States Billings Clinic Full time

    Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And youll want to stay at Billings Clinic for the amazing...