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Customer Service

3 months ago

Westford, Massachusetts, United States Whole Foods Market Full time

Job Title: Customer Service Team Leader at Whole Foods Market

Job Description

Job Responsibilities:

  • Delivers exceptional customer experience and ensures all Team Members prioritize outstanding customer service.
  • Sets clear expectations for managing both in-store customer service and fulfilling online orders.
  • Monitors in-store and online customer traffic efficiently, assigning tasks accordingly.
  • Stays informed about competitors and industry trends to make informed decisions.
  • Responds promptly and effectively to customer inquiries and concerns.
  • Builds strong relationships with departmental leaders, store management, and external partners like Amazon delivery personnel.
  • Promotes teamwork, respect, and high morale among Team Members.
  • Prioritizes Team Member safety and upholds security standards.
  • Ensures compliance with regulatory requirements.
  • Coaches, mentors, and motivates Team Members to maintain high performance and reduce turnover.
  • Keeps workspaces clean and equipment secure.
  • Identifies and implements process improvements proactively.
  • Consistently exemplifies and advocates for WFM core values and leadership principles.

Job Skills

  • Efficiently manages tasks and adapts to changing customer needs.
  • Strong analytical skills to address performance issues effectively.
  • Excellent interpersonal, motivational, and team-building abilities.
  • Skilled in teaching and guiding others positively.
  • Proficient in using email, Microsoft Office, and relevant operational software.

Qualifications

  • Minimum of 12 months of retail experience.

Physical Requirements/Working Conditions

  • Capable of lifting up to 50 lbs.
  • Expected to stand/walk for 6-8 hours in an 8-hour shift.
  • Various hand movements including grasping, pushing, and fine manipulation.
  • Flexibility for bending, twisting, squatting, and reaching during work.
  • Exposure to specific cleaning chemicals and varied temperatures.
  • Able to work in cold and wet environments and operate equipment.
  • Willingness to work flexible hours including weekends and holidays.

Whole Foods Market offers a fair and inclusive workplace where opportunities are based on qualifications and business needs, without bias.