Service Desk Specialist
2 weeks ago
The role of a Sr. ServiceDesk Specialist is crucial in providing top-notch technical support to the Commission. As a member of our team, you will be responsible for offering support via telephone, email, and in-person interactions, ensuring that all technical issues are addressed promptly and efficiently.
Responsibilities:
- Address inquiries and resolve issues through various communication channels
- Provide innovative solutions to complex problems to enhance customer satisfaction
- Support end users with PC hardware, MS Windows, Software, Active Directory, O365, and basic networking troubleshooting
- Update and install computer application software as required
- Configure and troubleshoot notebooks for the shared pool
- Maintain inventory and ensure equipment availability according to established processes
- Stay updated on new technologies and industry practices
- Enhance support methods and communication skills through training and feedback
- Collaborate with the team on projects to improve service quality and efficiency
Skills and Qualifications:
- Proficient in Windows operating systems and PC hardware
- Knowledgeable in Microsoft O365
- Self-motivated with the ability to work independently
- Strong attention to detail and ability to meet deadlines consistently
- Proactive and team-oriented approach
- Excellent problem-solving and analytical skills
- Eager to learn new skills
- Outstanding organizational and communication abilities
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