Service Desk Specialist

2 weeks ago


Boston, Massachusetts, United States Columbus International Corporation Full time
Welcome to the Sr. ServiceDesk Specialist position at our company

The role of a Sr. ServiceDesk Specialist is crucial in providing top-notch technical support to the Commission. As a member of our team, you will be responsible for offering support via telephone, email, and in-person interactions, ensuring that all technical issues are addressed promptly and efficiently.



Responsibilities:
  • Address inquiries and resolve issues through various communication channels
  • Provide innovative solutions to complex problems to enhance customer satisfaction
  • Support end users with PC hardware, MS Windows, Software, Active Directory, O365, and basic networking troubleshooting
  • Update and install computer application software as required
  • Configure and troubleshoot notebooks for the shared pool
  • Maintain inventory and ensure equipment availability according to established processes
  • Stay updated on new technologies and industry practices
  • Enhance support methods and communication skills through training and feedback
  • Collaborate with the team on projects to improve service quality and efficiency

Skills and Qualifications:
  • Proficient in Windows operating systems and PC hardware
  • Knowledgeable in Microsoft O365
  • Self-motivated with the ability to work independently
  • Strong attention to detail and ability to meet deadlines consistently
  • Proactive and team-oriented approach
  • Excellent problem-solving and analytical skills
  • Eager to learn new skills
  • Outstanding organizational and communication abilities

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