Vice President of Operations

1 week ago

Black Mountain, North Carolina, United States Black Mountain Home For Children Full time
Duties & Responsibilities

  • Maintain a personal, active relationship with Jesus Christ and be a strong Christian witness in all interactions with youth, staff, donors, volunteers, and the general public to uphold Black Mountain Home's mission of
Glorifying God by caring for children, youth, and families .

  • Commit to pray regularly for the youth, staff, and ministry.
  • Attend staff meetings, which include participation in a time of Christian devotion and prayer. Review minutes and sign off for missed meetings to stay aware of ministry updates.
  • Lead and mentor the management teams of the Shepherd of the Hills Retreat Center,

Mountain Home Thrift Store:
Cheryl's Place, Thirteen Pennies Cafe, and the BMH Volunteer Program and Facilities & Maintenance Department.

  • Oversee the operational performance of the ministry's social enterprises, ensuring financial goals are met or exceeded.
  • Develop and implement strategies to optimize operations, increase revenue, and enhance the efficiency of each enterprise.
  • Develop and execute long-term strategic plans for each social enterprise in alignment with the ministry's overall goals. Participate in the strategic planning process for the ministry as a whole, ensuring that operational strategies support the mission effectively.
  • Lead and champion sustainability initiatives across all operating areas. This includes promoting stewardship, implementing efficiency measures, and exploring opportunities for sustainable growth.
  • Drive innovation across operations by leveraging technology to enhance efficiency, improve services, and create new opportunities for revenue generation. Stay abreast of industry trends and technological advancements that could benefit the ministry.
  • Actively engage with community leaders, donors, and partners to foster relationships that support the growth and sustainability of the ministry's social enterprises, enhancing the ministry's profile and impact. Develop and implement outreach programs to increase community involvement and support.
  • Develop strategies to expand and enhance the volunteer program, ensuring a meaningful experience for volunteers while maximizing their impact on the ministry's operations and community outreach efforts.
  • Cultivate a strong leadership team within the Operations Department. Provide mentorship, professional development opportunities, and performance feedback to direct reports. Build a culture of leadership and professional growth within the ministry.
  • Foster a culture of excellence, service, and continuous improvement across all areas of responsibility.
  • Ensure that all operations meet the highest standards of quality and comply with all regulatory and accreditation requirements.
  • Oversee risk management strategies for the operational aspects of the ministry. This includes identifying potential risks, implementing mitigation strategies, and ensuring that all areas have adequate emergency preparedness plans.
  • Monitor each enterprise's performance through key performance indicators, adjusting strategies as necessary to meet changing needs and opportunities.
  • As a member of the ministry's executive team, collaborate with the President and other senior leaders to align the operational strategies with Black Mountain Home's overall mission and vision.
  • In addition to managing budgets and financial performance, actively seek opportunities for revenue generation beyond the existing social enterprises. This could involve exploring new business ventures, partnerships, or fundraising initiatives that align with the ministry's mission.
  • Serve as a member of the Executive, Core and Expanded Leadership Teams and Continuous Quality Improvement Committee.
  • Problem solve as needed.
  • Complete other projects as requested.
Requirements
Minimum Qualifications

  • Bachelor's degree in business administration or a related field is required.
  • A master's degree in business administration, non-profit management, social enterprise, or a closely related field is strongly preferred.
  • Proven history of successful business management, with a minimum of 7-10 years of senior management experience, with a significant portion of that within non-profit, social enterprise, or similar fields.
  • Experience leading multi-disciplinary teams and managing a diverse range of operations.
  • Demonstrated expertise in financial management, including budgeting, forecasting, and financial analysis. Experience in identifying and developing new revenue streams and financial models to support the sustainability and growth of non-profit organizations.
  • Proven track record of developing and implementing successful strategic plans.
  • Exceptional verbal and written communication skills, including the ability to inspire and motivate teams, communicate complex ideas clearly, and engage effectively with a wide range of audiences including direct reports, staff, volunteers, and community partners.
  • Experience in building strong relationships with community leaders, donors, and partners. Ability to engage diverse stakeholders and develop partnerships that enhance the ministry's impact and resources.
  • Commitment to the mission and values of Black Mountain Home for Children, Youth, and Families.

Responsible to:
President

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