Demand Planner

3 weeks ago


Austin, Texas, United States Mindlance Full time

Job Details:

Job Title: Demand Planner - Channel Support Account Representative

Job Duration: 6+ month contract (Possibility for extension)

Job Location: Austin TX – Hybrid

Job Summary:

  • The Sales Support Operations team at the company is in search of a dynamic candidate for the position of Customer Support Account Representative.
  • This role involves collaborating with CSAMs on Account Management and emphasizes execution.
  • We need a driven self-starter with a strong work ethic, solid analytical skills, effective leadership, and excellent communication abilities for this role.
  • It will entail close collaboration with CSAMs, internal departments, and Channel reseller partners.
  • The responsibilities also include identifying and leading process/system improvement opportunities within Reseller Operations.

Key Qualifications:

  • The ideal candidate will have 1-3 years of Operations experience
  • Establish and maintain productive relationships with CSAMs, Channel reseller Partners, and internal departments
  • Conduct regular calls and account reviews with Reseller Partners
  • Manage the Order Flow Process with Resellers partners, focusing on Order Booking through Delivery to ensure optimal customer service
  • Handle post-bill, backend business health metrics and KPIs
  • Experience in multitasking, meeting deadlines, and managing various deliverables
  • Identify and execute process improvement opportunities within Reseller Operations
  • Ability to think strategically and act tactically with a keen eye for detail
  • Utilize data and analysis for decision-making and influencing others
  • Operate efficiently in a fast-paced environment, adapting quickly to changing business needs
  • Proficient with SAP and Excel, capable of generating reports regularly
  • Conduct pattern and root cause analysis, providing feedback for process enhancements
  • Capable of out-of-the-box thinking and influencing others with data-driven models
  • Strong verbal and written communication skills tailored to different audiences
  • Self-motivated and effective in independent or team settings
  • Maintain composure in challenging, fast-paced environments
  • Strong presentation skills
  • Represent the company professionally externally

Description:

  • Requires a solid understanding of the order cycle and execution process in a dynamic environment.
  • Responsibilities include ongoing backlog management and process enhancements in coordination with the CSAM.
  • Collaborate daily with internal teams like Supply Demand Execution, Logistics, Account Receivable, and Customer Support Account Managers for product execution, delivery, and payment.
  • Present key data, metrics, and execution plans to Management and partners.

Education:

Bachelor's degree in Business, Mathematics, Engineering, or equivalent experience in Operations/Supply Chain is a plus.

EEO:

"Mindlance is an Equal Opportunity Employer and values diversity and inclusion in the workplace."


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