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Demand Planner
3 weeks ago
Job Details:
Job Title: Demand Planner - Channel Support Account Representative
Job Duration: 6+ month contract (Possibility for extension)
Job Location: Austin TX – Hybrid
Job Summary:
- The Sales Support Operations team at the company is in search of a dynamic candidate for the position of Customer Support Account Representative.
- This role involves collaborating with CSAMs on Account Management and emphasizes execution.
- We need a driven self-starter with a strong work ethic, solid analytical skills, effective leadership, and excellent communication abilities for this role.
- It will entail close collaboration with CSAMs, internal departments, and Channel reseller partners.
- The responsibilities also include identifying and leading process/system improvement opportunities within Reseller Operations.
Key Qualifications:
- The ideal candidate will have 1-3 years of Operations experience
- Establish and maintain productive relationships with CSAMs, Channel reseller Partners, and internal departments
- Conduct regular calls and account reviews with Reseller Partners
- Manage the Order Flow Process with Resellers partners, focusing on Order Booking through Delivery to ensure optimal customer service
- Handle post-bill, backend business health metrics and KPIs
- Experience in multitasking, meeting deadlines, and managing various deliverables
- Identify and execute process improvement opportunities within Reseller Operations
- Ability to think strategically and act tactically with a keen eye for detail
- Utilize data and analysis for decision-making and influencing others
- Operate efficiently in a fast-paced environment, adapting quickly to changing business needs
- Proficient with SAP and Excel, capable of generating reports regularly
- Conduct pattern and root cause analysis, providing feedback for process enhancements
- Capable of out-of-the-box thinking and influencing others with data-driven models
- Strong verbal and written communication skills tailored to different audiences
- Self-motivated and effective in independent or team settings
- Maintain composure in challenging, fast-paced environments
- Strong presentation skills
- Represent the company professionally externally
Description:
- Requires a solid understanding of the order cycle and execution process in a dynamic environment.
- Responsibilities include ongoing backlog management and process enhancements in coordination with the CSAM.
- Collaborate daily with internal teams like Supply Demand Execution, Logistics, Account Receivable, and Customer Support Account Managers for product execution, delivery, and payment.
- Present key data, metrics, and execution plans to Management and partners.
Education:
Bachelor's degree in Business, Mathematics, Engineering, or equivalent experience in Operations/Supply Chain is a plus.
EEO:
"Mindlance is an Equal Opportunity Employer and values diversity and inclusion in the workplace."
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