Remote Patient Contact Center Specialist

1 week ago

Hauppauge, New York, United States Long Island Vision Management LLC Defunct Full time
Job Description

Job Description

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut.

With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do.

As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.


Position Summary:


As the remote Contact Center Specialist, you will play a vital role in the level of service our patients receive by providing unparalleled customer service.

Prior customer service experience is preferred, especially in a medical or healthcare call center environment, however we offer an extensive and thorough training program.

You should be able to communicate professionally, be comfortable working in an office environment, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming/friendly demeanor.

Your schedule will vary, based on the call volume, and needs of the business.

You must have the flexibility to work within the office hours of operation, including occasional weekends, holidays, early mornings, or late evenings as needed.


Job Duties & Essential Functions:
Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
Forward customer requests to appropriate departments when needed
Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
Document all call information according to standard operating procedures
Maintain patient privacy according to HIPAA regulations
Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines
Handle outbound calls upon request
Other duties as assigned and directed by your supervisor

Required Qualifications:
Excellent written, verbal, and listening skills
Prior experience in a Call Center or Customer Service environment
Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing
Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills
Ability to work a flexible schedule, including weekends, holidays, late nights, or early mornings required
Above average customer service skills and the ability to remain calm in stressful situations
Bilingual Korean a plus

Preferred Qualifications:
High School diploma or equivalent required; degree in communications or related field preferred

Salary Range $18 - $19 an hour based on experience

Work Schedule:
Monday-Fridays (8 hour shift)
2 Weekend Commitment (8-hour shift)

Benefits:
We aim to take care of our teammates the same way we take care of our patients.

All SightMD employees receive the following benefits:
Remote position
Medical/Prescription

Drug Coverage
Dental Insurance
Vision Insurance
Company Paid Term Life Insurance & Long-Term Disability
Supplemental Insurance Benefits
Employee Assistance Program (EAP)
Retirement Plan - 401(k)
Paid Time Off (PTO)
Paid Holidays
Career Development Programs

Equal Employment Opportunity Statement:


SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at

#J-18808-Ljbffr

  • peer specialist

    1 week ago

    Hauppauge, New York, United States Family Service League Full time

    Job Description Job Description Established in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family...

  • remote hotline social worker

    1 week ago

    Hauppauge, New York, United States Family Service League Inc. Full time

    Job DescriptionJob DescriptionEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family Service...

  • Peer Specialist

    4 weeks ago

    Hauppauge, New York, United States New York State Civil Service Full time

    NY HELP No Agency Children & Family Services, Office of Title Peer Specialist Occupational Category Other Professional Careers Salary Grade 09 Bargaining Unit ISU - Institutional Services Unit (CSEA) Salary Range From $41399 to $50884 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0%...

  • Peer Specialist

    4 weeks ago

    Hauppauge, New York, United States New York State Civil Service Full time

    NY HELP No Agency Children & Family Services, Office of Title Peer Specialist Occupational Category Other Professional Careers Salary Grade 09 Bargaining Unit ISU - Institutional Services Unit (CSEA) Salary Range From $41399 to $50884 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0%...

  • Creative Marketing Specialist

    1 week ago

    Hauppauge, New York, United States Royal Apparel Full time

    Job DescriptionJob DescriptionDescription:Royal Apparel is a family owned manufacturing company located in Hauppauge, NY. We are seeking a dynamic and innovative Creative Marketing Specialist to join our apparel company. Royal apparel is an industry leader of Made in USA, Organic & Sustainable apparel. We are proud to make our garments out of Fibers that are...

  • Accounts Payable Specialist

    1 week ago

    Hauppauge, New York, United States SightGrowthPartners Full time

    A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 125 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of...

  • Recovery Support Specialist

    1 week ago

    Hauppauge, New York, United States Phoenix House Full time

    Recovery Support SpecialistJob DetailsJob LocationHauppauge Residential - Hauppauge, NYPosition TypeFull TimeEducation LevelHigh School or GED EquivalentSalary Range$ $26.68 HourlyTravel PercentageNoneJob ShiftGraveyard/OvernightJob CategoryNonprofit - Social ServicesDescriptionSUMMARYUnder the supervision of the Program Director/Recovery Support Manager, an...

  • Server Engineer

    1 week ago

    Hauppauge, New York, United States Zebra Technologies Full time

    Remote Work: HybridOverview:At Zebra, we are a collective of forward-thinkers dedicated to shaping innovative solutions that enhance everyday life. United by curiosity and compassion, we craft dynamic strategies to meet the evolving needs of our customers and partners, overcoming challenges along the way.Being part of Zebra Nation means being recognized,...

  • Server Engineer

    1 week ago

    Hauppauge, New York, United States Zebra Full time

    Remote Work: HybridOverview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line-reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...

  • Recruiter

    1 week ago

    Hauppauge, New York, United States Custom Computer Specialists Full time

    Recruiter Location Hauppauge, NY Company Order Number 2750 # of openings 1 Apply Now ) Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business We continue to successfully provide network integration, support services, products solutions, and applications services to our valued...

  • Staff Accountant

    1 week ago

    Hauppauge, New York, United States Custom Computer Specialists Full time

    Staff Accountant Location Hauppauge, NY Company Order Number 2742 # of openings 1 Apply Now ) Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business We continue to successfully provide network integration, support services, products solutions, and applications services to our valued...

  • Entry Level Operations Assistant

    1 week ago

    Hauppauge, New York, United States Custom Computer Specialists Full time

    Entry Level Operations Assistant Location Hauppauge, NY Company Order Number 2740 # of openings 1 Apply Now ) Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business We continue to successfully provide network integration, support services, products solutions, and applications services to...

  • Entry Level Operations Assistant

    4 weeks ago

    Hauppauge, New York, United States Custom Computer Specialists Full time

    Entry Level Operations Assistant Location Hauppauge, NY Company Order Number 2740 # of openings 1 Apply Now ) Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business We continue to successfully provide network integration, support services, products solutions, and applications services to...

  • Entry Level Operations Assistant

    1 month ago

    Hauppauge, New York, United States Custom Computer Specialists Full time

    Entry Level Operations Assistant Location Hauppauge, NY Company Order Number 2740 # of openings 1 Apply Now ) Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business We continue to successfully provide network integration, support services, products solutions, and applications services to...

  • Director Of Project Services

    1 week ago

    Hauppauge, New York, United States RPMGlobal Full time

    Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is goal is to make technology easy and to help our clients...

  • Director of Business Development

    4 weeks ago

    Hauppauge, New York, United States Sensitron Semiconductor Full time

    The Director of Business Development function requires a highly motivated results-oriented individual with effective communication skills who will be responsible for the identification, pursuit and closing of new and strategic Opportunities. The individual will have responsibility for the new product definition, new product planning, forecasting, and...

  • Paid Search Advertising Specialist Integrated Media Advertising

    1 week ago

    Hauppauge, New York, United States Executive Alliance Full time

    Job Description Job Description Executive Alliance is pleased to represent our client who are one of the leading digital media companies in the metropolitan New York area, located in Melville, NY. They are seeking a Paid Search Marketing Analyst with experience working in key search platforms including Google and Bing. In this role, the ideal analyst will...

  • Recruiter

    1 week ago

    Hauppauge, New York, United States Custom Computer Specialists Full time

    We are searching for a Recruiter to become part of our Talent Acquisition team! This individual will play a key role in our 'Right People, Right Results' philosophy by identifying and attracting top technical and non-technical talent.RESPONSIBILITIES:Collaborates with department managers to draft detailed and accurate job descriptions and hiring...

  • Chief Medical Officer

    2 months ago

    Hauppauge, New York, United States WhiteCap Search Full time

    50% administrative time and 50% clinical work providing primary care treatment to underserved patients and patients with developmental disabilities Work in collaboration with CEO on company initiatives Work on quality assurance initiatives, budget planning with finance and overall operations of the centers

  • Apprentice Carpenter

    1 month ago

    Hauppauge, New York, United States AT North Atlantic States Carpenters Training Fund (Hauppauge) Full time

    The North Atlantic States Carpenters Training Fund will conduct a recruitment from November 6, 2023 through October 28, 2024 for 50 Carpenter apprentices.Applications are available online at the North Atlantic States Carpenters Training Fund (NASCTF) website, , during the recruitment period. Applications can only be obtained and submitted online. Applicants...