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Front Desk
1 week ago
Position: Guest Experience Specialist
- Job Type: Part-Time
- Shifts: Day Shift, Evening Shift, Weekend Availability
- Payment: Weekly
Company: Courtyard Detroit Livonia
Location: Livonia, Michigan, United States
Job Category: Rooms & Guest Services Operations
Position Type: Non-Management
Job Summary:
At our hotel, we don't just do regular check-ins and check-outs. Our goal is to create a memorable and outstanding experience for every guest. As a Guest Experience Specialist, you will provide a wide range of services to ensure guests have a seamless stay, exceeding expectations. Your responsibilities will extend beyond the front desk, focusing on a "guest first" approach throughout the hotel. You'll have the freedom to navigate the space and handle various tasks, from operational needs to local area recommendations, making each interaction feel like part of the overall experience.
- Ensure a safe work environment
- Adhere to company policies and procedures
- Maintain confidentiality
- Protect company assets
- Uphold quality standards
- Maintain a professional appearance and communication
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: Not required
- Supervisory Experience: None
- License or Certification: None
Marriott International values diversity and promotes an inclusive culture. We are dedicated to a discrimination-free workplace, respecting all individuals' backgrounds and identities. Courtyard is committed to enhancing the travel experience for all guests, especially business travelers. We seek individuals who are enthusiastic about exceeding guest expectations, thrive in a dynamic team environment, and are eager to constantly enhance their skills while enjoying the journey. Join us at Courtyard, part of the Marriott International family, and be part of a global team that encourages personal growth and excellence.
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