Case Manager

2 weeks ago

Cleveland, Ohio, United States The Salvation Army Full time

Overview

Support local families on their journey from crisis to stability Interview, assess, collect client data, collaborate with Corps Ministry Teams and community partners to formulate a personalized plan of action for client families. Must be able to work with clients who are involved with other social service systems, mental health, and adults in crisis.

Responsibilities

Essential Duties and Responsibilities:

Must be conversant in all social services methodology.

Work as a team member with Corps Officers and local Social Services staff to select viable client families to participate in Pathway of Hope.

Work closely with Corps Officers/Corps Ministry Teams to form an interdisciplinary team to empower family clients to move from crisis to stability.

Maintain a Pathway of Hope specific caseload of at least 16 active families, starting in the sixth month of employment. Seek out new families when graduating or exiting current Pathway of Hope families. Communicate with POH Regional Coordinator if caseload expectation is not maintained for over one month.

Maintain weekly contact with Pathway of Hope families and log case/care management and all client interactions via Service Point within 48 hours.

Maintain all statistical reports, case notes, and client assessments as pertains to Pathway of Hope via Service Point software.

Work with Corps Officer/Corps Ministry Teams to encourage client families to participate in the holistic program of The Salvation Army.

Process Pathway of Hope forms, i.e., recording and maintaining client files according to Salvation Army standards.

Must familiarize self with community resources and existing, as well as, potential collaborative partners.

Attend Social Service and/or Pathway of Hope Department meetings and service provider agency meetings as requested by Pathway of Hope Director or POH Regional Coordinator.

Network with service provider agencies.

Strictly adhere to Salvation Army policies pertaining to confidentiality, release of information, and retention and/or destruction of records

The above duties and responsibilities are not all inclusive and may be modified to include other job-related duties at the discretion of the supervisor.

Qualifications

Knowledge, Skills and Abilities:

Excellent communication and listening skills.

Ability to work on multiple projects and prioritize accordingly.

Able to interact and communicate effectively with team members, clients, and agencies.

Knowledge of Microsoft computer applications.

Knowledge of client management and database systems.

Flexibility and good organizational skills.

Must have ability to adapt to various work locations and settings.

High level of initiative and ability to work independently.

Must be familiar with social work ethics.

Must have good time management skills.

Must have a valid OH driver license and vehicle.

Respect of cultural differences, levels of education, physical functioning, and crisis situation in a non-judgmental manner.

Embraces SA mission and spiritual components of program with clients.

Education and Experience:

Bachelors Degree of Social Work or related discipline required or five years of related experience.

All three OH Clearances required upon employment and thereafter upon renewal date: OH Child Abuse History Clearance. Request for Criminal Record and Fingerprint based federal criminal history. Clean Ohio clearance.

Mandated and Permissive Reporting and The Salvation Armys KeepSafe training required.

Proficiency in Spanish preferred but not required.

Acknowledgement of Religious Purposes of The Salvation Army

The employee acknowledges that he/she has been informed and understands The Salvation Armys religious purpose and status as a church. The employee agrees that he/she shall do nothing in his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Salvation Armys religious purposes.

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

I have read and understand the job description set forth above. I agree to carry out the responsibilities associated with the position. Furthermore, I have read and will work in accordance with the mission statement set forth above.

Job LocationsUS-OH-Cleveland

Job ID

Category Social Work

Compensation Min USD $18.00/Yr.

Compensation Max USD $22.00/Yr.

Type Regular Full-Time

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