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Senior Customer Experience Partner
2 weeks ago
Join one of the most influential leaders in integrated logistics and be part of redefining the boundaries of possibility. At Maersk, diversity, collaboration, and continuous learning are key. With over 100,000 employees across 130 countries, we are shaping the future of global trade and logistics.
About the Company:
Maersk is an integrated container logistics company dedicated to simplifying its customer's supply chains. Operating in 130 countries with about 70,000 employees, Maersk offers end-to-end products and digital services for seamless customer engagement and global transportation of goods.
What we Offer:
Dynamic Environment:
- Work in a high-paced environment with new challenges and opportunities daily
Valued & Recognized:
- Your efforts are valued, recognized, and rewarded
Collaborative Spirit:
- Join forces with colleagues committed to values and customer satisfaction
Job Title:
Senior Customer Experience Partner
About the role:
Are you someone who excels in building strong customer relationships and delivering exceptional service? Join us in this exciting opportunity. As a Senior Customer Experience Partner, you will be instrumental in understanding customer needs, providing excellent service, and driving sales growth.
In this role:
- Understand and execute according to customer requirements and defined metrics
- Build and nurture long-term customer relationships and collaborate with internal teams
- Proactively identify and solve program exceptions
- Maintain procedures and metrics, analyze gaps, and address service levels
- Present program initiatives, coordinate projects, and act as a liaison between teams
To thrive in this role, you'll need:
- Strong technical skills, familiarity with Maersk systems, and MS Office tools
- Excellent written and verbal communication skills
- Customer-focused mindset and ability to work well under pressure
- Solid understanding of logistics and supply chain management
- 3-5 years experience in transportation or logistics, preferably in SCM or related industry
- Client or program management experience is a plus
Join us in embracing cutting-edge technologies and global opportunities to create a sustainable future with Maersk.
Job Type:
Full TimeBenefits:
- Health Insurance, Paid Time Off, and 401k Match
- Starting salary range may vary based on market conditions and location, final salary to be determined directly with the candidate(s) in compliance with applicable laws.
Maersk promotes a diverse, inclusive workplace and is an equal opportunities employer. Qualified applicants of all backgrounds are welcome.
We support adjustments during the recruiting process and are here to assist you. If you require special assistance, please contact us via the provided info.-
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