Technical Sales Consultant III

2 weeks ago


Grand Prairie, Texas, United States MID-WEST WHOLESALE HARDWARE INC Full time
Job DescriptionJob Description

The Technical Sales Consultant III will serve as a liaison between customers and the rest of Banner Solutions by processing the most complex orders and returns, providing comprehensive product information to customers and resolving challenging customer issues and questions. TSCs are the first point of contact for many Banner customers, so they must demonstrate a positive attitude, customer-centric mentality, and clear communication skills.

This position is a 10:00-7:00 shift onsite at our Distribution Center in Grand Praire, TX.

Complex Order and Returns Processing


• Conduct order processing when the customer needs help determining what to order


• Use extensive product and customer knowledge to recommend Banner products to customers


• Escalate calls to Product Support Specialist appropriately when customer requires deeper product knowledge


• Process complex returns and issue credit to customer

o Process RMAs to customers

o Request factory RMAs

o Research warehouse error RMAs, stock checks


• Process complex customer payments with orders

o Track shipments, expedite supplier shipments when necessary

o Provide ship dates to customers


• Work with Banner accounts payable department, factory warehouses, vendors, etc. to resolve customer issues, and process orders and returns


• Resolve customer needs quickly


• Qualify inbound leads


• Provide guidance and mentorship to TSC I and TSC II


• Escalate pre-defined administrative task to administrative support team members

Customer Relationship Building


• Act as a liaison between the customer and the rest of Banner Solutions


• Create a positive experience as the first point of contact for many customers


• Respond to inbound customer questions and issues via email, phone call, EDI (website) and other channels as they are received


• Recommend potential product and service offerings by collecting customer info and analyzing customer needs


• Provide customers with comprehensive product information, answer questions and resolve issues related to Banner products and services


• Assist with transactions and customer service needs as needed at Will Call locations


• Respond to customers' or shippers' questions and complaints regarding products or customer service

Maintain Customer Data


• Update customer account information


• Document customer interactions


• Report out on metrics required by supervisor

Qualifications

  • High School diploma or GED required
  • Associate degree or bachelor's degree preferred
  • 3+ years' experience in customer service, preferably in the lock and/or distribution industry


  • Grand Prairie, Texas, United States Sonic Automotive Full time

    Automotive Sales Consultant-Bilingual (Spanish) in Grand Prairie, TX at EchoPark AutomotiveLocation:2615 Interstate 20 Frontage RoadGrand Prairie, TX 75052Job Type: OtherExperience: AssociateJob DescriptionEchoParkAutomotive is looking for a Sales Consultant for our main store in Grand Prairie, Texas. Join us as an Experience Guide and be key in providing a...


  • Grand Prairie, Texas, United States Ingka External Full time

    Why we will love you You believe a better life at work equals a better life. Join our team to start a better life for yourself. What you'll be doing day to day Assisting customers and providing advice on the best solutions for their homes. Keeping your sales floor tidy, priced and fully stocked to give customers a positive shopping experience. Acting as an...


  • Grand Prairie, Texas, United States Ingka External Full time

    Why we will love you You believe a better life at work equals a better life. Join our team to start a better life for yourself. What you'll be doing day to day Assisting customers and providing advice on the best solutions for their homes. Keeping your sales floor tidy, priced and fully stocked to give customers a positive shopping experience. Acting as an...


  • Grand Prairie, Texas, United States Ingka External Full time

    Job ID: Date posted: 10/06/2024 Why we will love you You believe a better life at work equals a better life. Join our team to start a better life for yourself. What you'll be doing day to dayAssisting customers and providing advice on the best solutions for their homes.Keeping your sales floor tidy, priced and fully stocked to give customers a positive...


  • Grand Prairie, Texas, United States Sealed Air Corporation Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...


  • Grand Prairie, Texas, United States Sealed Air Corporation Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...


  • Grand Prairie, Texas, United States Sun Chemical Corporation Full time

    ABOUT THE ORGANIZATIONSun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to...


  • Grand Prairie, Texas, United States Sun Chemical Corporation Full time

    ABOUT THE ORGANIZATIONSun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to...


  • Grand Prairie, Texas, United States Sota Marketing Full time

    Job Description Job Description With Sota's rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries affording our employees unlimited growth potential within the organization. Sota Marketing trains its teams to succeed in any environment and equips them with...


  • Grand Prairie, Texas, United States O'Neal Steel Full time

    O'Neal Steel is currently seeking a Regional Sales Director for our Grand Prairie, TX facility.The Regional Sales Director is responsible for the commercial growth of an assigned large territory or group of territories within any given Region. May manage multiple inside or outside sales teams and is a senior leader within a Regional Management Team.Essential...


  • Grand Prairie, Texas, United States Sealed Air Corporation Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...


  • Grand Prairie, Texas, United States Texas Department of Aging & Disability Services Full time

    Join Our Team as a Reimbursement Analyst I at Provider Finance Department!Job Description: The Reimbursement Analyst I (RA I) provides consultative services, policy and data development, and technical analyses supervised by the Manager V in the Acute Care School-based Medicaid Resource and Training team (SMRT) within the Provider Finance Department. This...

  • Mechanical Engineer

    2 weeks ago


    Grand Prairie, Texas, United States Johnson Service Group Full time

    Job DescriptionJob DescriptionProvide support to all departments and personnel within Safran HE USA, and to external customers as required by resolving questions about Safran HE designed tooling or related documentation that arise during tool use or tool transactions. Requires technical (mechanical) aptitude/knowledge and the ability to understand/interpret...


  • Grand Prairie, Texas, United States Optima Aero USA Inc. Full time

    TITLE : Director of Customer ServicesREPORTS TO : General ManagerCATEGORY : ProfessionalSTATUS: Full timeJob descriptionReporting to the General Manager, the Director of Customer Services is responsible for establishing and maintaining a tangible department culture that focuses on fostering positive relationships with customers and supporting departments....

  • Workplace Support

    2 weeks ago


    Grand Prairie, Texas, United States ApTask Full time

    About Client:The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare,...

  • Beauty Advisor

    5 days ago


    Grand Prairie, Texas, United States Sephora Full time

    Job ID: 250718Store Name/Number: TX-Lake Prairie Towne Crossing (2034)Address: 5240 S State Hwy 360, #100, Grand Prairie, TX 75052, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: FlexPosition Type: RegularYour role at Sephora: As a Beauty Advisor, you'll help clients discover the power of beauty. This role is about creating...

  • Systems Engineer

    2 weeks ago


    Grand Prairie, Texas, United States Actalent Full time

    Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent...


  • Grand Prairie, Texas, United States Vivint Smart Home, Inc. Full time

    Job DescriptionWho we are:Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated...


  • Grand Prairie, Texas, United States Texas Health & Human Services Commission Full time

    Manager IIIUnder the general supervision of the Regional Director for Administrative Services, administers and directs Business Services programs for a geographic area designated by HHSC. Responsible for employing appropriate organizational and management skills to carry out policies, procedures, and standards. Accountable for the quality of management...

  • Fleet Mechanic

    2 weeks ago


    Grand Prairie, Texas, United States Roy Jorgensen Associates, Inc. Full time

    Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance management. For over 60 years Jorgensen has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services. Our professionals are in the forefront as facility managers, maintenance engineers, trainers, assets managers and solution...