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Operations Manager

4 months ago

Minneapolis, Minnesota, United States Classet Full time
If you love people, love to help, and love to work hard and win, we would love to meet you

We are a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $22 to $25, depending on your experience.


In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.

NO CONSTRUCTION EXPERIENCE REQUIRED


This is a high call volume and fast paced role, this person must thrive in a fast and busy environment This position will also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.


Other tasks associated with this position:
Provide verbal estimates and schedule options to potential customers

Win new and existing customer appointments

Utilize our CRM to record customer leads and their project needs

Manage the schedule in your territory(ies) to ensure the maximum work volume and most efficient schedules for our Field Team

Engage with the Field Team to resolve scheduling, billing or customer issues.

Provide after sales follow-up for each customer

Assist in solving operational logistics to ensure a smooth customer journey


This is a great opportunity for you to grow toward advancement in a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day.

We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

Requirements

3+ years of Previous Experience in Sales or High Volume, Phone-based Customer Support

Willing to work in-person at our Minneapolis office

Excellent computer and typing skills - including high proficiency in Microsoft Office and Teams

Experience with scheduling and dispatching crews

High School Diploma or GED (College degree preferred)

Friendly, Professional, and ready to help our amazing Customers and Handymen

Prior experience in a home services business is strongly preferred

Benefits

401K plan

Aflac accident plan/coverage

Paid Vacation

Performance bonuses

Company credit card

Flexible scheduling

Advancement and growth opportunities

Regular pay reviews

Plus more

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