EDI Operations Manager

1 week ago

New York, New York, United States Rippling Full time
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
About the role
Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.
Rippling is looking for an Operations Manager to help support our in-house EDI operations. In this role, you will be responsible for leading a team of EDI analysts working on new EDI feed set-ups and maintenance for our clients - 834 files and proprietary files - and helping resolve and root-cause issues as they arise.
This role will require significant engagement across insurance carriers, the EDI analyst team, customers, as well as a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
What you will do
  • Mentor and lead a team of EDI analysts, provide guidance and support to ensure smooth handling of EDI feeds for our growing client base, throughout the whole end-to-end process: EDI feed configuration (carrier requirements gathering, file mapping), testing (error report handling and discrepancy resolution) and post production support
  • Act as the primary point of contact with insurance carriers, customers, and brokers to resolve escalations and complex issues related to EDI transactions.
  • Design and revise documentation to set the team up for success
  • Contribute to new process definition and improvement of existing processes
What you will need
  • 5+ years of experience in a EDI file transmissions (834 files or proprietary files) and enrollment/member eligibility management, with a minimum of 2+ years of experience managing a team
  • Strong communication skills (written and verbal)
  • Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
  • Strong research and process development skills
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
#li-hybrid

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