Motor Vehicle Associate III
2 weeks ago
Job Title: Motor Vehicle Associate III at Delaware Division of Motor Vehicles
This position plays a crucial role in managing the Problem Driver Pointer System and the State Pointer Exchange System for the Delaware Division of Motor Vehicles. The individual will serve as a bridge between the Division and other government agencies, providing top-notch customer service to both internal and external clients.
Responsibilities:
- Process various transactions related to driver, identity, and motor vehicle credentials
- Deliver exceptional customer service by assisting customers with resolving issues
- Identify and recommend solutions for situations outside standard procedures
- Accurately handle all DMV-related monetary transactions
- Interpret and explain laws and regulations regarding driver, identity, and motor vehicle issues
- Review and authenticate necessary documents for credential issuance
- Utilize multiple systems to determine customer eligibility and complete transactions efficiently
- Research, analyze, and make decisions to resolve discrepancies
- Assist customers with various non-DMV services
- Administer examinations to evaluate drivers' knowledge and skills
- Inspect vehicle equipment and conduct off-site inspections as needed
- Operate vehicle testing equipment
- Prepare records and reports
Requirements:
- Two years of experience in document processing
- Two years of customer service experience
- Two years of experience in applying motor vehicle laws and regulations
- Two years of experience using an automated information system
- One year of experience in operating driver or vehicle services equipment
- Knowledge of staff supervision
- Valid Driver's License
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