Motor Vehicle Associate III

2 weeks ago


Hagerstown, Maryland, United States DelDOT Full time

Job Title: Motor Vehicle Associate III at Delaware Division of Motor Vehicles

This position plays a crucial role in managing the Problem Driver Pointer System and the State Pointer Exchange System for the Delaware Division of Motor Vehicles. The individual will serve as a bridge between the Division and other government agencies, providing top-notch customer service to both internal and external clients.

Responsibilities:

  • Process various transactions related to driver, identity, and motor vehicle credentials
  • Deliver exceptional customer service by assisting customers with resolving issues
  • Identify and recommend solutions for situations outside standard procedures
  • Accurately handle all DMV-related monetary transactions
  • Interpret and explain laws and regulations regarding driver, identity, and motor vehicle issues
  • Review and authenticate necessary documents for credential issuance
  • Utilize multiple systems to determine customer eligibility and complete transactions efficiently
  • Research, analyze, and make decisions to resolve discrepancies
  • Assist customers with various non-DMV services
  • Administer examinations to evaluate drivers' knowledge and skills
  • Inspect vehicle equipment and conduct off-site inspections as needed
  • Operate vehicle testing equipment
  • Prepare records and reports

Requirements:

  • Two years of experience in document processing
  • Two years of customer service experience
  • Two years of experience in applying motor vehicle laws and regulations
  • Two years of experience using an automated information system
  • One year of experience in operating driver or vehicle services equipment
  • Knowledge of staff supervision
  • Valid Driver's License


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