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Hotel Night Audit
1 week ago
SCOPE OF POSITION:
Responsible for attending to guest needs, especially during check-in and check-out processes. Also responsible for handling the overnight shift at the Hotel Front Desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management.
All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
- Greets all guests approaching the front desk in a warm and professional manner, demonstrating FireKeepers Guest Service Standards in every interaction.
- Functions in a supervisoronduty capacity at the Hotel Front Desk during the time that no Front Desk Supervisor is scheduled on shift.
- Handles all guest complaints during the shift, offering satisfactory solutions for guest recovery based on the individual circumstances of each situation.
- Inputs and accesses data in a computer, with attention to detail, speed, accuracy, and followthrough.
- Audits the hotel's Property Management System, Opera, to ensure rate integrity and billing accuracy, to provide data for performance analysis, and to positively affect guest satisfaction.
- Gains and maintains knowledge in all appropriate computer systems, including Opera, HotSOS, Patron Management and Saflok.
- Satisfactorily communicates with guests and fellow team members.
- Establishes rapport with guests and anticipates their needs.
- Maintains guest security, including proper key control.
- Recognizes returning and VIP guests and welcomes them back to the property.
- Provides information on the hotel, casino, tribe, and local area to all guests in need of such information.
- Accepts and programs wakeup call requests.
- Processes and confirms reservations and cancellations.
- Sells rooms to "walkin" guests.
- Adheres to all cashiering and money handling procedures, including guest account accuracy, posting charges and payments, shiftwork balancing, and cash bank management.
- Performs Bell Staff duties during the shift.
- Responds to guest requests and coordinates the successful fulfillment of such requests.
- Is aware of daily hotel and casino activities, banquet and meeting schedules, group and VIP arrivals.
- Works closely and effectively with all departments, most commonly Valet, Facilities and Housekeeping.
- Maintains the highest level of confidentiality.
- Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
- Outstanding example of and a credit to FireKeepers Casino Hotel.
Job Requirements
MINIMUM REQUIRED QUALIFICATIONS
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:
GENERAL OR PREFERRED QUALIFICATIONS
Previous front desk experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL & ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this position, a Team Member is regularly required to talk or to hear.
The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls.
A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.
- INDIAN PREFERENCE_
- Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords empl
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